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    Networking issue with ethernet

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    • jckrayundefined
      jckray @Phaedrux
      last edited by

      @Phaedrux

      I don't have access to the printer, it is at one of our customer's facilities. The printer was tested during production and successfully connected to the network at our facility via ethernet. I'm an utter novice when it comes to networking, but I know one of our other enterprise clients needed the MAC address possibly for that reason. I will ask this customer if it's possible their network is MAC filtering.

      On a side note, do you know if subnet and gateway parameters are saved once entered, or do they need to be in the config.g?

      John
      Founder of Hydra Research LLC, developers of the open-source 3D printers and providers of 3D printing services.
      https://www.hydraresearch3d.com/

      Phaedruxundefined 1 Reply Last reply Reply Quote 0
      • Phaedruxundefined
        Phaedrux Moderator @jckray
        last edited by

        @jckray said in Networking issue with ethernet:

        do you know if subnet and gateway parameters are saved once entered, or do they need to be in the config.g?

        They should be defined in config.g

        Z-Bot CoreXY Build | Thingiverse Profile

        jckrayundefined 1 Reply Last reply Reply Quote 0
        • jckrayundefined
          jckray @Phaedrux
          last edited by

          @Phaedrux That's what I thought.

          Just heard back and the network is not MAC filtering.

          Their network is showing the printer and they can ping the printer from the command line on their computer, but when trying to access DWC from a browser they get HTTP error 403.

          John
          Founder of Hydra Research LLC, developers of the open-source 3D printers and providers of 3D printing services.
          https://www.hydraresearch3d.com/

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          • Phaedruxundefined
            Phaedrux Moderator
            last edited by

            403 means forbidden. I'm thinking that's on the network end.

            What url are they trying to use to reach it? Is the browser trying to reach https:// or something?

            Connecting directly between the duet and a PC would at least verify that it's still working on site.

            Maybe the SD card is out?

            Z-Bot CoreXY Build | Thingiverse Profile

            jckrayundefined 1 Reply Last reply Reply Quote 0
            • jckrayundefined
              jckray @Phaedrux
              last edited by

              @Phaedrux I'm thinking it's on the network end as well, but the IT person there doesn't seem to be able to figure it out either.

              They said they tried http, https, and just the naked IP (i.e. xx.xx.xx.xx).

              I'm assuming you're talking about connecting directly to the PC via ethernet? Do you know if there is a guide anywhere on how to do that that I could send to the customer?

              The SD card is installed correctly. We have custom macros pre-installed and they said they saw those on the printer display.

              John
              Founder of Hydra Research LLC, developers of the open-source 3D printers and providers of 3D printing services.
              https://www.hydraresearch3d.com/

              droftartsundefined 1 Reply Last reply Reply Quote 0
              • Phaedruxundefined
                Phaedrux Moderator
                last edited by

                Yes connect directly with an ethernet cable.

                https://www.google.com/search?q=setting+a+manual+ip+address&oq=setting+a+manual+ip+address

                followed by the OS in use should give an idea on how to set the PC end. On the Duet you'd set the static ip with M552 as usual.

                Z-Bot CoreXY Build | Thingiverse Profile

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                • droftartsundefined
                  droftarts administrators @jckray
                  last edited by

                  @jckray guide here: https://duet3d.dozuki.com/Wiki/Setting_up_networking_on_Duet#Section_Wired_direct_connection

                  Ian

                  Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

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                  • jckrayundefined
                    jckray
                    last edited by

                    @Phaedrux @droftarts Thanks for the help troubleshooting this with me!

                    I just got an email from the customer today, and it turns out the patch cable was overstretched and that was what was causing the issue.

                    John
                    Founder of Hydra Research LLC, developers of the open-source 3D printers and providers of 3D printing services.
                    https://www.hydraresearch3d.com/

                    1 Reply Last reply Reply Quote 1
                    • Phaedruxundefined
                      Phaedrux Moderator
                      last edited by

                      Good to hear. That's strange though. Why would a stretched cable allow it to get an IP and be pingable, but cause it to give an 403 error. Bizarre. At least it's working now though.

                      Z-Bot CoreXY Build | Thingiverse Profile

                      jckrayundefined 1 Reply Last reply Reply Quote 0
                      • jckrayundefined
                        jckray @Phaedrux
                        last edited by

                        @Phaedrux Yeah super strange!

                        John
                        Founder of Hydra Research LLC, developers of the open-source 3D printers and providers of 3D printing services.
                        https://www.hydraresearch3d.com/

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