Unable to see DWC on Iphone

Dizzwold

After just under 4 hours in online chat with TP Link Support, they still suggest that the problem is with the Duet and not the router.

We've tried port forwarding on port 80 HTTP TCP and also port 8080 (their suggestion), with no joy.

Is the following all I need for a static IP Address;
M552 P192.168.0.72 S1 ;ip address

Or am I missing something, as I'm piggy in the middle here?

Phaedrux

@Dizzwold said in Unable to see DWC on Iphone:

We've tried port forwarding on port 80 HTTP TCP and also port 8080 (their suggestion), with no joy.

This makes no sense at all on an internal network. Unless your iphone is not on wifi.

Other computers on your network are able to access the Duet, correct?

Dizzwold

@Phaedrux

Yes, agreed. I stated that to TP Link, that using the port forwarding was only to be used to expose my Duet to the internet, and as I currently don't have a VPN (as you have previously advised), I don't really want to do that, but in an attempt to get this working I did so.

@Phaedrux said in Unable to see DWC on Iphone:

Other computers on your network are able to access the Duet, correct?

Yes, Both computers in different rooms can connect and control the duet, even though the duet isn't listed anywhere in the router lists.
'Enable AP Isolation' check box are all unchecked

Also as previously stated, even though I only get a blank screen on my iphone and no Duet listed anywhere on the router, With an app installed I can ping the duet from my iphone.

I've tried changing the static ip address. I've also upgraded the duet firmware to 3.4.5. I've wired the duet directly omitting the network switch, and still nothing.

After my post yesterday I went back to TP Link online chat support for another 2 hrs, only to find that being as I'd contacted them many times and the issue was not resolved, that I now qualified for a Level 2 support.

So now TP Link have now created a case. I guess I should look upon this as progress.

I think I might try removing the static ip address and see what happens. See if the router finds the duet and assigns it and ip address or not, or if it just disappears completely?

Honestly, it just completely mad.

Dizzwold

droftarts

@Dizzwold How is your network set up, and what is connected where? You said you are running the TP Link Archer C5400X in bridge mode from your ISP's Gateway Router/Modem (what is the make and model of that?). What is connected to the Archer (is it all the wired Ethernet devices), and what is connected to the Gateway Router/Modem? Which is the DHCP device (which should maintain the list of static IP addresses too), and which one are WiFi devices connected to? Do you see the other wired machines in the router's IP table? Can you see the other machines on your network? If not, I'd expect you have IP address clashes, perhaps DHCP is enabled on both routers?

If most devices are connected to the Archer, it may be better to use that as the DHCP server, and turn off the DHCP server on the Gateway. Either that, or there is something in the network bridge setup that is not allowing some traffic across it. This may be more to do with you ISPs Gateway than the Archer. I'm assuming that when you only had ISPs gateway router, you could connect to DWC using your phone?

Anyway, a clearer understanding of how your network is setup might help highlight where the problem is. Sorry if you have already been through this countless times with TP Link support!

Ian

Dizzwold

@droftarts @Phaedrux

I've finally found the cause of the issue.

When I installed my new router, around the same time my Iphone did an update.

So I had a look around on my Iphone, Settings, Security, Safari, and found that some settings weren't as they were or how I thought they should have been.

So I started tinkering around with some of these settings. Under Privacy and Security I found that "Prevent Cross-site Tracking", and "Block all Cookies", where both enabled.

With disabling these 2 settings, Wham bam thank you ma'am, Iphone is presenting the full ios DWC and it now appears in my routers client list.

How the heck was my iphone stopping the duet appearing on the router?

Surely having these 2 settings enabled on my iphone is just for the iphones security, not my router or network?

Anyway, it's now working and hope this may help others.

Thank you for your help.