Hi @jballard86,

I'm a Teknic engineer and I came across your post. While it doesn't seem like the motors are causing the issue you are seeing, the ClearPath MSP software has a lot of useful diagnostic tools that can help us figure out where the problem may lie (mechanics, controller, wiring, settings, etc.).

Based on the information in this thread, I'm not quite sure what the issue is, but I'd be happy to set up an online session and troubleshoot with you. Please feel free to give Teknic a call if you are interested.

EDIT You may have seen some of the support videos that Teknic produced to help customers learn the MSP software and diagnostic tools. In the event that you haven't (or in the likely situation that someone else comes across this post and needs help troubleshooting some aspect of their machine), here are some links to those videos:

-"Using MSP (Motor Setup Program)": https://www.teknic.com/products/clearpath-brushless-dc-servo-motors/model-support-sd-dc/#model-support-running

-"How to Use ClearPath's Diagnostic Tools" (we plan to eventually move this video to the link above as well, but right now it's located on our "Videos" page under "Demos and Tutorials"): https://www.teknic.com/watch-video/

Best,
Bridgette G. - Teknic Servo Systems Engineer

@adammikulis

I am an Engineer with Teknic.

While I do not have any experience with the Duet controller I want to
clarify that the ClearPath logic inputs are rated for 5-24Vdc. If
the Duet controller is not capable of consistently meeting at least 5Vdc
then it is very possible you will see intermittent behavior from the
ClearPath.

Please feel free to email us at support@teknic.com if anything comes up we
can help with.

Best regards,

Mark D.

Hi @jballard86,

I'm a Teknic engineer and I came across your post. While it doesn't seem like the motors are causing the issue you are seeing, the ClearPath MSP software has a lot of useful diagnostic tools that can help us figure out where the problem may lie (mechanics, controller, wiring, settings, etc.).

Based on the information in this thread, I'm not quite sure what the issue is, but I'd be happy to set up an online session and troubleshoot with you. Please feel free to give Teknic a call if you are interested.

EDIT You may have seen some of the support videos that Teknic produced to help customers learn the MSP software and diagnostic tools. In the event that you haven't (or in the likely situation that someone else comes across this post and needs help troubleshooting some aspect of their machine), here are some links to those videos:

-"Using MSP (Motor Setup Program)": https://www.teknic.com/products/clearpath-brushless-dc-servo-motors/model-support-sd-dc/#model-support-running

-"How to Use ClearPath's Diagnostic Tools" (we plan to eventually move this video to the link above as well, but right now it's located on our "Videos" page under "Demos and Tutorials"): https://www.teknic.com/watch-video/

Best,
Bridgette G. - Teknic Servo Systems Engineer

Hi Arnix_2,

I'm an applications engineer for Teknic and I thought it would be helpful to chime in here. Without more information, it's difficult to say for sure what the issue could be, but one of our engineers would be happy to assist with troubleshooting if you are interested.

Please feel free to contact support@teknic.com and an engineer will contact you shortly after.

-Bridgette G. - Teknic Servo Systems Engineer

@adammikulis

I am an Engineer with Teknic.

While I do not have any experience with the Duet controller I want to
clarify that the ClearPath logic inputs are rated for 5-24Vdc. If
the Duet controller is not capable of consistently meeting at least 5Vdc
then it is very possible you will see intermittent behavior from the
ClearPath.

Please feel free to email us at support@teknic.com if anything comes up we
can help with.

Best regards,

Mark D.