and have selected the EXTERNAL jumper and a 5v psu as the EXT 5V power source
When using external 5V power there is a diode between the external 5V input and the 5V bus on the Duet. That's why you only see 4.75V on the expansion connector. It should be enough for a BLTouch, but if in doubt you could connect the +5V wire of the BLTouch directly to your 5V external power input.
Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.
Take extra care on wiring the replacement. Shorting the pins of the drivers are a good way to damage them.
Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.