Hello,
I ordered and received two paneldue 5i a few days/weeks ago but unfortunately once connected, the result was not what I expected. Without exception, both paneldues light up but only show a white screen nothing else appears on the screen.
However, when I connect an old due panel that we've had for a while, without changing any other settings, the panel works correctly and I can use it to interact with my printer. Which tells me that the problem is not with my printer but with the two new paneldues.
For more information, I use a duet 3 mainboard 6HC, the duetweb control version is 3.4.6, the firmware version of the paneldue is 3.5.0-5.0i (PanelDueFirmware-3.5.0-5.0i.bin)
Does anyone have any idea what the problem is, whether it's software or hardware? In the case of a hardware problem, I could send them back to my supplier to have them exchanged.
Thank you in advance for your answers
Tanguy Perrot