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No USB port in Paneldue 7 " firmware installation

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Firmware installation
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  • undefined
    aego
    last edited by 3 Apr 2020, 20:43

    I followed the instructions at https://miscsolutions.wordpress.com/paneldue/, but no usb port appears on Bossa panel. I've pressed the erase and reset buttons, i've tried all the USB ports on the PC and nothing. I've tried another computer and nothing. What am I missing ? I appreciate if anyone can help me.

    undefined ? 2 Replies Last reply 3 Apr 2020, 20:45 Reply Quote 0
    • undefined
      aego @aego
      last edited by 3 Apr 2020, 20:45

      @aego and I am using Bossa 1.9

      1 Reply Last reply Reply Quote 0
      • ?
        A Former User
        last edited by 3 Apr 2020, 20:56

        A different USB cable is always a good idea; but what caused the firmware to stop working?

        undefined 1 Reply Last reply 3 Apr 2020, 21:13 Reply Quote 0
        • undefined
          aego @A Former User
          last edited by 3 Apr 2020, 21:13

          @bearer I've tried with other cables too (3). The resolution was wrong and the text came out mirrored. So I decided to update the firmware.

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          • ?
            A Former User
            last edited by 3 Apr 2020, 21:23

            Are you getting any response from the computer when you connect the usb cable?

            Take a look in device manager or dmesg depending on OS?

            1 Reply Last reply Reply Quote 0
            • undefined
              aego
              last edited by 3 Apr 2020, 21:37

              No usb port appears on bossa panel or device manager. It's as if the USB connection with Panel due controller is not recognized.

              1 Reply Last reply Reply Quote 0
              • ?
                A Former User
                last edited by 3 Apr 2020, 21:42

                Its either the CPU damaged, or a problem in the USB chain i'd recon.

                Given firmware was running, I'd focus on USB unless something happened to suggest damage to the CPU.

                Maybe there is a problem with the port on the board? Share a close up pictue of solder joints?

                undefined 1 Reply Last reply 3 Apr 2020, 22:03 Reply Quote 0
                • undefined
                  aego @A Former User
                  last edited by 3 Apr 2020, 22:03

                  @bearer 4 - IMG_3297.JPG 3 - IMG_3296.JPG 2 - IMG_3295.JPG 1 - IMG_3294.JPG

                  1 Reply Last reply Reply Quote 0
                  • ?
                    A Former User
                    last edited by 3 Apr 2020, 22:09

                    most interested in the solder joints on the usb port (red circle)

                    but isn't the 4 pin connector damaged or reversed? (yellow cicle)
                    f9bcfd6a-167a-4ad4-9f8c-ae4d9ba0d269-image.png

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                    • undefined
                      aego
                      last edited by 3 Apr 2020, 22:30

                      (white ) from Din (board) to VTX DO ( Duet 2 wifi)
                      (black ) from Dout (board) to VRX DO ( Duet 2 wifi)

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                      • ?
                        A Former User
                        last edited by 3 Apr 2020, 22:34

                        looks like the order of the connectors are correct, but the connector looks reversed (but its not likely to be the problem)
                        0ce195db-ce6d-4c21-b304-a2e6711a2c55-image.png

                        anyways, a closer picture of the USB port, and better lighting please.

                        1 Reply Last reply Reply Quote 0
                        • undefined
                          aego
                          last edited by 3 Apr 2020, 22:37

                          1 - IMG_3298.JPG

                          undefined 1 Reply Last reply 3 Apr 2020, 22:38 Reply Quote 0
                          • undefined
                            aego @aego
                            last edited by 3 Apr 2020, 22:38

                            @aego
                            the welds seem ok to me

                            1 Reply Last reply Reply Quote 0
                            • ?
                              A Former User
                              last edited by 3 Apr 2020, 22:50

                              possibly. a little light on solder paste for the socket, but pins look okay at a distance.

                              the 4 pin connector isn't connected to anything when you're trying this right?

                              if so sounds like you should check the warranty terms with your vendor and report back.

                              1 Reply Last reply Reply Quote 0
                              • undefined
                                aego
                                last edited by 3 Apr 2020, 22:57

                                @bearer said in No USB port in Paneldue 7 " firmware installation:

                                all 4 pins are connected. Should I disconnect the White (Din) or Red (+5v) pin?

                                ? 1 Reply Last reply 3 Apr 2020, 23:07 Reply Quote 0
                                • ?
                                  A Former User @aego
                                  last edited by 3 Apr 2020, 23:07

                                  @aego said in No USB port in Paneldue 7 " firmware installation:

                                  all 4 pins are connected.

                                  to both the PanelDue and the Duet? if yes, try disconnecting all 4 from one side just to be sure.

                                  1 Reply Last reply Reply Quote 0
                                  • undefined
                                    aego
                                    last edited by 3 Apr 2020, 23:16

                                    Now after desconnecting all pins, the USB port appeared.
                                    I triggered the Write button, started the process and was soon interruped with the following error message " Flash command failled"

                                    undefined 1 Reply Last reply 3 Apr 2020, 23:23 Reply Quote 0
                                    • undefined
                                      droftarts administrators @aego
                                      last edited by 3 Apr 2020, 23:23

                                      @aego I was going to say you need to disconnect the PanelDue from the Duet, but you seem to have done that now.

                                      See https://duet3d.dozuki.com/Wiki/PanelDue_Firmware_update for flashing instructions.

                                      Did you check the Erase all, Lock, and Boot from flash boxes?

                                      Ian

                                      Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

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                                      • ?
                                        A Former User @aego
                                        last edited by 3 Apr 2020, 23:24

                                        @aego said in No USB port in Paneldue 7 " firmware installation:

                                        I followed the instructions at https://miscsolutions.wordpress.com/paneldue/,

                                        no you didn't 🤦

                                        1 Reply Last reply Reply Quote 0
                                        • undefined
                                          aego
                                          last edited by 3 Apr 2020, 23:28

                                          Yes, I triggered Erase and Reset buttons. I'll reread the instructions and if I jumped anything, I'm sorry

                                          undefined 1 Reply Last reply 3 Apr 2020, 23:30 Reply Quote 0
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