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    PanelDue has washed out colors

    Scheduled Pinned Locked Moved Solved
    PanelDue
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    • Phaedruxundefined
      Phaedrux Moderator
      last edited by

      Can you confirm which firmware was flashed? Would life to verify that it's the correct firmware for the Panel.

      Also, can you check carefully for any bridged solder connections? Possibly post a close up photo of the PCB areas front and back.

      Z-Bot CoreXY Build | Thingiverse Profile

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      • TurtlePrintundefined
        TurtlePrint
        last edited by

        I have flashed it multiple times with the firmware and the problem persist. The original panel was purchased from Printedsolid.com on 1/11/2019 and had to be warranty replaced on 2/28/2019 after it stopped working.

        Here is a picture of the back of the panel.
        fb790668-20bc-4528-b8ed-aaefce727814-image.png

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        • Phaedruxundefined
          Phaedrux Moderator
          last edited by

          Based on the description, with the correct firmware (it started to fail during normal operation rather than during a firmware update, correct?), and nothing visible on the PCB showing bridged pins, it would seem to be a failure with the LCD panel itself. Unfortunately it is also out of warranty. Options at this point, you can try contacting roland@duet3d.com to inquire about a possible discounted refurbished unit on exchange, or attempting to replace the LCD, which I recall others have done in the past.

          Z-Bot CoreXY Build | Thingiverse Profile

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          • mdalacuundefined
            mdalacu
            last edited by mdalacu

            It happened to me ..exactly same colors!
            But it appeared after i flashed the latest firmware...missing red channel.
            PanelDuet 7
            I have tried to download/reflash several times...no luck.
            What can i do?
            Thank you
            alt text

            Phaedruxundefined 1 Reply Last reply Reply Quote 0
            • Phaedruxundefined
              Phaedrux Moderator @mdalacu
              last edited by

              @mdalacu Can you post a photo of the setup tab which shows the color gradient? Your photo looks a bit different.

              Z-Bot CoreXY Build | Thingiverse Profile

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              • jevsundefined
                jevs
                last edited by

                Mine is doing the exact same thing. Out of the blue after booting up yesterday it looked like this. I updated my duet, erased and reflashed the paneldue and it looks the same. No loose connections to be found. Tapping around on everything changes nothing, so not an intermittent connection.

                There was never any solution for this, so I assume I have to just buy a new one?

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                • mfs12undefined
                  mfs12
                  last edited by

                  @jevs, did you do any updates? Usually this problem appears, when you flash the wrong firmware for the wrong hardware.

                  Visit me on github at https://github.com/mfs12/

                  jevsundefined 1 Reply Last reply Reply Quote 0
                  • jevsundefined
                    jevs @mfs12
                    last edited by

                    @mfs12 No. I updated everything after it failed to see if it would help. It did not. I just turned it on one day and it looked like that.

                    T3P3Tonyundefined 1 Reply Last reply Reply Quote 0
                    • T3P3Tonyundefined
                      T3P3Tony administrators @jevs
                      last edited by

                      @jevs can you send a picture of it while on, with the washed out colours please?

                      www.duet3d.com

                      jevsundefined 1 Reply Last reply Reply Quote 0
                      • jevsundefined
                        jevs @T3P3Tony
                        last edited by

                        20211013_220254.jpg @t3p3tonym/

                        T3P3Tonyundefined 1 Reply Last reply Reply Quote 0
                        • T3P3Tonyundefined
                          T3P3Tony administrators @jevs
                          last edited by

                          @jevs if the board is <1 year old then we will authorise a warranty replacement. please email warranty@duet3d.com to initiate the process.

                          www.duet3d.com

                          jevsundefined 1 Reply Last reply Reply Quote 0
                          • jevsundefined
                            jevs @T3P3Tony
                            last edited by

                            @t3p3tony Unfortunately it is older than that. The printer has low usage, but I have had it longer. I only use it once or so every few months.

                            T3P3Tonyundefined 1 Reply Last reply Reply Quote 0
                            • T3P3Tonyundefined
                              T3P3Tony administrators @jevs
                              last edited by

                              @jevs have a look how it looks with the different dark modes

                              www.duet3d.com

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                              • jevsundefined
                                jevs
                                last edited by

                                For anyone finding this and looking for an answer, this is a part failure in my case. Mine started working again today, but then went out again. Intermittent.

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