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    Unable to find in Device Manager

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    Duet Hardware and wiring
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    • darbyad85undefined
      darbyad85
      last edited by

      I recently got this device and have been trying to set it up, I have done all the trouble shooting i can and looking to see if there is anything i missed before getting a new panel.
      I am plugging the panel into a laptop (Windows 10) and the device powers on but does not appear in the device manager. AS per other threads I reset and erased the device and put the lasted firmware on there. It still did not work and add to device manager. There is 2 green lights lit up on the bottom of the panel and the panel is PanelDue 7i. I have also checked and confirmed it is not the cable. Hoping i have missed something and there is an easy fix

      dc42undefined 1 Reply Last reply Reply Quote 0
      • dc42undefined
        dc42 administrators @darbyad85
        last edited by

        @darbyad85 the PanelDue does not present a USB port when it has firmware loaded. The USB port is used only for installing firmware.

        Duet WiFi hardware designer and firmware engineer
        Please do not ask me for Duet support via PM or email, use the forum
        http://www.escher3d.com, https://miscsolutions.wordpress.com

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        • darbyad85undefined
          darbyad85
          last edited by

          Amazing thanks alot!!! I am helping my husband ( i am more technical than him) but still not that technical! Will keep trying to set it up!

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          • darbyad85undefined
            darbyad85
            last edited by

            I didnt get far, i installed YAT and its looking for port (COM port) but there is nothing there and there is nothing in device manager. I am connected to the Panel but via USB am i doing something wrong?

            dc42undefined 1 Reply Last reply Reply Quote 0
            • dc42undefined
              dc42 administrators @darbyad85
              last edited by dc42

              @darbyad85 what is it that you have connected to the PC: the Duet, or the PanelDuet? You should connect the Duet's USB port to the PC.

              Duet WiFi hardware designer and firmware engineer
              Please do not ask me for Duet support via PM or email, use the forum
              http://www.escher3d.com, https://miscsolutions.wordpress.com

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              • darbyad85undefined
                darbyad85
                last edited by

                Thanks for your quick reply - so i am not sure the difference between the Duet and the PanelDuet - currently my laptop is connected to my WIFI and a USB connection to the small 7 inch panel but the 4 pin cable that goes into the big machine is not plugged in - does that need to be plugged in ?
                Thanks again

                Phaedruxundefined 1 Reply Last reply Reply Quote 0
                • Phaedruxundefined
                  Phaedrux Moderator
                  last edited by

                  The Duet is the electronics board that controls the printer. The PanelDue is the touch screen interface for it.

                  Here are the instructions for updating the firmware on the Duet: https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_firmware

                  Here are the instructions for updating the firmware on the PanelDue:
                  https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_PanelDue

                  And here are the instructions for "getting started" I suggest you start here: https://docs.duet3d.com/en/How_to_guides/Getting_connected/Getting_connected_to_your_Duet

                  Z-Bot CoreXY Build | Thingiverse Profile

                  Phaedruxundefined 1 Reply Last reply Reply Quote 0
                  • Phaedruxundefined
                    Phaedrux Moderator @darbyad85
                    last edited by

                    @darbyad85 said in Unable to find in Device Manager:

                    does that need to be plugged in ?

                    It will need to be in order to use it, yes, but not to update it.

                    https://docs.duet3d.com/en/User_manual/Connecting_hardware/Display_PanelDue

                    Z-Bot CoreXY Build | Thingiverse Profile

                    darbyad85undefined 1 Reply Last reply Reply Quote 0
                    • darbyad85undefined
                      darbyad85 @Phaedrux
                      last edited by

                      @phaedrux thank you.
                      so where I am is that the DuetDue touchscreen panel firmware has been updated, it says 'connecting' in the top right corner.

                      As for my laptop I still can't find the Duet in device manager and now I've downloaded YAT I can't select it as a serial port.

                      Not sure where to go from here... can the panel really be faulty? It was brand new out of the box.

                      dc42undefined 1 Reply Last reply Reply Quote 0
                      • dc42undefined
                        dc42 administrators @darbyad85
                        last edited by

                        @darbyad85 the "Connecting" message on the PanelDue means that it is trying to connect to a Duet or other 3D printer control board via a serial link, not to the PC. Is the PaneDue connected to a 3D printer control board, and if so, what sort?

                        Duet WiFi hardware designer and firmware engineer
                        Please do not ask me for Duet support via PM or email, use the forum
                        http://www.escher3d.com, https://miscsolutions.wordpress.com

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                        • Phaedruxundefined
                          Phaedrux Moderator @Phaedrux
                          last edited by

                          @phaedrux said in Unable to find in Device Manager:

                          And here are the instructions for "getting started" I suggest you start here: https://docs.duet3d.com/en/How_to_guides/Getting_connected/Getting_connected_to_your_Duet

                          If you follow along with this, how far do you get?

                          Z-Bot CoreXY Build | Thingiverse Profile

                          darbyad85undefined 1 Reply Last reply Reply Quote 0
                          • darbyad85undefined
                            darbyad85 @Phaedrux
                            last edited by

                            @phaedrux I am as far as connecting to WIFI and im blocked again
                            I have started another thread asking for help

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