Stepper Driver Warranty Claim (Solved)
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I purchased a Duet Wifi board from E3D in July of this year. Apart from a few minor set up issues, the board has been working perfectly to my expectations.
A couple of days ago, mid way through a 3 hour print the Y stepper motor started making some rather nasty grinding noises and randomly oscillating forwards and backwards.
On checking the forum posts I came across a couple of similar problems. Most likely causes of the problem were a badly crimped cable between the board and the motor or a failed stepper driver.
I tried replacing both the cable and the stepper motor but the problem remained.
I then tried David's solution of using the E1 driver with suitable mods to the Config.G file. Bingo. The Y stepper is again working perfectly and the printer is working perfectly.
On David's advice that this would be a warranty claim, I emailed E3D. They have come back with this response:
*With the Duet products all the technical support is done via the forum, you will need to make a post on the duet forums and if the duet team think it should be replaced they will give you a warranty form to fill out.
When you have got a response from duet could you email the link here?*
So my question is, is this the correct procedure? If so, could someone email me a form please.
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@pierre52 said in Stepper Driver Warranty Claim:
On David's advice that this would be a warranty claim, I emailed E3D
Where was this posted? This post would be enough for E3D, you could link them to it.
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@elmoret E3D were quite specific about the need for a Warranty Form from the folks at Duet 3D.
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@pierre52 i think they have to send you a link to is. Filastruder sent me the form link.
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@Pierre52
https://docs.google.com/forms/d/e/1FAIpQLSdyf6gGP_ncZachWi2HH7qx1kc5TE9WeEbz83VFBckm1JBXbQ/viewformwhich I got from the bottom of https://www.duet3d.com/warranty
Kind Regards,
Sam -
@samlogan87 Thanks Sam but from what I can see that form can only be used for direct purchase from Duet 3D.
I bought mine from E3D
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@pierre52 The question remains, where was that posted? "David's advice that this would be a warranty claim"
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@elmoret Sorry been out for a bit. The post where David suggested a Warranty Claim was this one:
https://forum.duet3d.com/topic/3580/violent-machine-movement -
@pierre52 that's right, I will update e3d about the reseller form. I have DMd you the link.
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@t3p3tony Thanks Tony. The form has been completed and returned.
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@pierre52 Hmm, looks like that was authorization to a different person, unless you have two screen names on the forum.
