Hello,
I ordered and received two paneldue 5i a few days/weeks ago but unfortunately once connected, the result was not what I expected. Without exception, both paneldues light up but only show a white screen nothing else appears on the screen.

However, when I connect an old due panel that we've had for a while, without changing any other settings, the panel works correctly and I can use it to interact with my printer. Which tells me that the problem is not with my printer but with the two new paneldues.

For more information, I use a duet 3 mainboard 6HC, the duetweb control version is 3.4.6, the firmware version of the paneldue is 3.5.0-5.0i (PanelDueFirmware-3.5.0-5.0i.bin)

Does anyone have any idea what the problem is, whether it's software or hardware? In the case of a hardware problem, I could send them back to my supplier to have them exchanged.

Thank you in advance for your answers

Tanguy Perrot

hello, I can't reply to my own post, I don't have enough privileges, would you know how to remedy this?

@droftarts thank you very much, I'll be sending the email shortly.

@droftarts I can confirm that I have updated the firmware on both paneldues with this file : "PanelDueFirmware-3.5.0-5.0i.bin" from https://github.com/Duet3D/PanelDueFirmware/releases/tag/3.5.0. And using the duet method explained on this site: https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_PanelDue#firmware-update-via-duet.

the displays are still blank as shown in the photo above

Thank you very much for your reply.

@jay_s_uk I ordered both on 17 May 2024 and received them on 24 May 2024 on the E3D website. link

the two paneldues showed a white screen straight away the first time I used them

@T3P3Tony it was exactly that, my email was not the right one, thank you very much

@jay_s_uk thank you for your response, (sorry for the time taken to respond, I had connection problems, I couldn't respond)
I actually flashed the firmware on my two paneldues, the touchscreen works well, it responds correctly depending on where I press the panel. But unfortunately the screen still remains white, with vertical lines along the paneldue screen. I really have the impression that the screen is defective.

hello, I can't reply to my own post, I don't have enough privileges, would you know how to remedy this?

Hello,
I ordered and received two paneldue 5i a few days/weeks ago but unfortunately once connected, the result was not what I expected. Without exception, both paneldues light up but only show a white screen nothing else appears on the screen.

However, when I connect an old due panel that we've had for a while, without changing any other settings, the panel works correctly and I can use it to interact with my printer. Which tells me that the problem is not with my printer but with the two new paneldues.

For more information, I use a duet 3 mainboard 6HC, the duetweb control version is 3.4.6, the firmware version of the paneldue is 3.5.0-5.0i (PanelDueFirmware-3.5.0-5.0i.bin)

Does anyone have any idea what the problem is, whether it's software or hardware? In the case of a hardware problem, I could send them back to my supplier to have them exchanged.

Thank you in advance for your answers

Tanguy Perrot