@JimmyEvo3D Can you test your USB connection by plugging it into your other board? I think you should be able to connect to it even if the Raspberry Pi is connected. Just be careful of ground loops, ie connect using a laptop that is not plugged in to mains power. See https://docs.duet3d.com/en/User_manual/Overview/USB_ground_loops
If that works, then I think we can safely replace this board under warranty.
Ian