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Board cannot update firmware

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Firmware installation
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  • undefined
    GeckoBox3D
    last edited by 10 Jan 2017, 19:13

    So after trying to update my firmware, the board seems to not accept any new files to update?

    First I tried the web control firmware, this went fine. Next up firmware and web server…. I hit upload in the general tab as usual, and it says 'error' when trying to upload it?
    I then tried placing these on the sd card directly and using M997 S0 in both the web interface and through usb control but nothing. It says duetfirmware.bin does not exist.

    Interestingly, it will not let me upload files for printing either, it comes up with the same 'error' bar when uploading the file. Other commands on the web interface still work.

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    • undefined
      InSanity
      last edited by 10 Jan 2017, 19:28

      What browser are you using, have you tried different browsers ? Sometimes you can get an error uploading if you have other sessions open at the same time on say another PC.

      Jeff

      Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

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      • undefined
        T3P3Tony administrators
        last edited by 10 Jan 2017, 19:35

        When you placed the files directly on the SD card did you put them in the /sys subfolder?

        have you had a look here:
        https://duet3d.com/wiki/Updating_main_firmware

        and here:
        https://duet3d.com/wiki/Updating_WiFi_firmware_or_DuetWebControl_files

        It should not be looking for "duetfirmware.bin"

        www.duet3d.com

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        • undefined
          Dougal1957
          last edited by 10 Jan 2017, 19:47

          Think the Clue might be that the Op did the DWC First this is probably why the rest is failing The WiKi does explicitly state the order of upgrade is Duet Fw followed by WiFi Server followed by DWC.

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          • undefined
            GeckoBox3D
            last edited by 1 Oct 2017, 20:25 10 Jan 2017, 20:18

            I think that might be the case Dougal, although I don't know how to uninstall the DWC or where to find the old version. I did not see this in the Wiki till after I followed the recent firmware update thread by Chrishamm which had the link for the DWC first, and then the firmware.

            Otherwise, yes I have placed it in the .sys folder and there are no other sessions open. Other browsers give the same error.

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            • undefined
              T3P3Tony administrators
              last edited by 10 Jan 2017, 20:33

              It should still work from USB, even if DWC is not working properly due to a firmware mismatch.

              Can you confirm you have the files named correctly? you originally said there was an error finding the firmware file, even from usb.

              www.duet3d.com

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              • undefined
                GeckoBox3D
                last edited by 10 Jan 2017, 20:38

                I kept the name the same as what I downloaded, and tried renaming it to what it wanted to find in the error message.

                For reference, this is "Duetwififirmware-1.17b.bin" and "duetwififirmware.bin"

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                • undefined
                  T3P3Tony administrators
                  last edited by 10 Jan 2017, 20:41

                  please can you do a cut and paste of the M997 response, I think capitalisation is important so try with the files names as they are here:
                  https://duet3d.com/wiki/Updating_WiFi_firmware_or_DuetWebControl_files

                  www.duet3d.com

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                  • undefined
                    GeckoBox3D
                    last edited by 1 Oct 2017, 21:45 10 Jan 2017, 21:44

                    I'm using M997 S0…. it responds with

                    SENT: M997 S0
                    RECEIVED: Error: Firmware binary "DuetWiFiFirmware.bin" not found

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                    • undefined
                      InSanity
                      last edited by 10 Jan 2017, 21:52

                      Sounds like you file needs to be named exactly "DuetWiFiFirmware.bin" with the same exact capitalization.

                      Jeff

                      Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

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                      • undefined
                        GeckoBox3D
                        last edited by 10 Jan 2017, 22:44

                        I have tried that, and it doesn't work. I have updated my old duet board using the downloaded file names before. I also doubt that is the issue, as if it was everyone else who downloaded the latest update would have this problem.

                        Does anyone know how to start from scratch and reupload firmware?

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                        • undefined
                          InSanity
                          last edited by 10 Jan 2017, 23:23

                          I used backup procedure #3 when I replaced my main CPU on the board. See link:

                          Updating main firmware

                          Jeff

                          Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

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                          • undefined
                            dc42 administrators
                            last edited by 11 Jan 2017, 00:03

                            If you upload new firmware via DWC and accept DWC's offer to install it, then DWC will do the file renaming for you. If you copy the new firmware file to the SD card any other way, then you need to rename the file to the correct name yourself.

                            Duet WiFi hardware designer and firmware engineer
                            Please do not ask me for Duet support via PM or email, use the forum
                            http://www.escher3d.com, https://miscsolutions.wordpress.com

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                            • undefined
                              T3P3Tony administrators
                              last edited by 11 Jan 2017, 00:12

                              @dc42:

                              If you upload new firmware via DWC and accept DWC's offer to install it, then DWC will do the file renaming for you. If you copy the new firmware file to the SD card any other way, then you need to rename the file to the correct name yourself.

                              That I did not know. How clever is it (just strip the last characters in the file name or inspect the binary header for what firmware type it is?)

                              www.duet3d.com

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                              • undefined
                                GeckoBox3D
                                last edited by 11 Jan 2017, 17:11

                                I will be using the software in back up procedure 3 tonight to bring the board back to life… However I might suggest that incompatible firmware/DWC/wifiserver releases should come with a warning message to stop incompatible installs. Having the wiki is great, but it feels backwards to have to find important info in it after you make the mistake....

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                                • undefined
                                  InSanity
                                  last edited by 11 Jan 2017, 17:31

                                  @GeckoBox3D:

                                  I will be using the software in back up procedure 3 tonight to bring the board back to life… However I might suggest that incompatible firmware/DWC/wifiserver releases should come with a warning message to stop incompatible installs. Having the wiki is great, but it feels backwards to have to find important info in it after you make the mistake....

                                  You may actually have to downgrade the firmware and then update DWC and WiFIServer then upgrade as needed.

                                  Jeff

                                  Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

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                                  • undefined
                                    dc42 administrators
                                    last edited by 11 Jan 2017, 17:50

                                    @GeckoBox3D:

                                    I have tried that, and it doesn't work. I have updated my old duet board using the downloaded file names before. I also doubt that is the issue, as if it was everyone else who downloaded the latest update would have this problem.

                                    If you send M997 manually then the file names in /sys must be exactly right, e.g. DuetWiFiFirmware.bin.

                                    The general rule is:

                                    1. Install new main firmware. This is always compatible with the previous version of DWC and DuetWiFiServer - although not necessarily compatible with much older versions of DWC.

                                    2. Install the new DuetWiFiServer, if there is a new one.

                                    3. Finally, install the new DWC.

                                    In what way did it "not work" when you renamed the downloaded firmware file to DuetWiFiFirmware.bin and sent M997 S0 ?

                                    Duet WiFi hardware designer and firmware engineer
                                    Please do not ask me for Duet support via PM or email, use the forum
                                    http://www.escher3d.com, https://miscsolutions.wordpress.com

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                                    • undefined
                                      GeckoBox3D
                                      last edited by 12 Jan 2017, 09:24

                                      It did exactly the same as explained above, if I try to upload it via the DWC it says 'error' in the loading bar (same as any upload including .stl files for printing), and if I upload it via usb I get the "DuetWifiFirmware.bin not found" message. This is with and without renaming the files.

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                                      • undefined
                                        dc42 administrators
                                        last edited by 12 Jan 2017, 10:47

                                        See backup procedure #1 at https://duet3d.com/wiki/Updating_main_firmware.

                                        Duet WiFi hardware designer and firmware engineer
                                        Please do not ask me for Duet support via PM or email, use the forum
                                        http://www.escher3d.com, https://miscsolutions.wordpress.com

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                                        • undefined
                                          thooijer
                                          last edited by 12 Jan 2017, 11:03

                                          Last night , experienced almost the same thing.
                                          Updated in the wrong order via the web interface.
                                          Could see a message that renaming failed in the web interface.
                                          Adding the new DuetWifiFirmware.bin to the sd card in the sys folder then M997 S0 would wipe the DuetWifiFirmware.bin file and
                                          gave the error :Firmware binary "DuetWiFiFirmware.bin" not found.
                                          Procedure 3 did the trick, updated to the latest firmwares and webinterface now.

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