Duet 2 Ethernet Board Not Connecting

[elmoret]

@autronic Would be good to get the information requested in the "Guide to asking for help" topic:

https://forum.duet3d.com/topic/5909/guide-for-posting-requests-for-help/

Also would be good to know what happened to the original board that came in the Modix?

[Autronic]

@elmoret The original board was a Wifi board. We needed an Ethernet one which works better for our structure.

[alankilian]

@autronic

How far have you gotten in the diagnosing instructions HERE?

[T3P3Tony]

@autronic as people have mentioned there is not enough to go on to help with the cause of the issue. If the original board was working - just swapped out as you prefer an ethernet connection then you can always swap them back temporarily to test.

[Autronic]

@t3p3tony The original WIFI board didn't work in our environment therefore we needed to change to a Ethernet board which worked fine for about 6 weeks and than lost the connection with our server which we have checked and tested that is working properly. For what I see the Duet 2 Ethernet board is defective.

[T3P3Tony]

@autronic without some further investigation its not possible to confirm that.

You can try disconnecting everything from the ethernet board, temporarily powering over USB and connecting using YAT or equivalent terminal:
https://docs.duet3d.com/en/User_manual/Troubleshooting/Duet_wont_respond

[Autronic]

@t3p3tony Everything works on diagnostics but the ethernet connection cannot be established

[Phaedrux]

Are you saying you're able to reach the board via USB terminal and successfully send commands and receive a response?

Can you share the results of M122 with us please?

Do the ethernet port lights illuminate on the Duet when connected to the switch? Do the lights on the switch light up?

If you send M552 in the USB terminal, does it respond with an IP address?

Are you able to ping that IP address from your computer?

When and where did you purchase the Duet?

[Autronic]

@phaedrux M122
=== Diagnostics ===<LF>RepRapFirmware for Duet 2 WiFi/Ethernet version 3.3 (2021-06-15 21:44:54) running on Duet Ethernet 1.02 or later + DueX5<LF>Board ID: 0JD0M-9P6B2-NJ4S8-6J9FD-3S06R-9B62M<LF>Used output buffers: 1 of 24 (12 max)<LF>=== RTOS ===<LF>Static ram: 23876<LF>Dynamic ram: 69516 of which 0 recycled<LF>Never used RAM 21024, free system stack 193 words<LF>Tasks: NETWORK(ready,6.2%,565) HEAT(suspended,0.0%,386) DUEX(notifyWait,0.0%,24) MAIN(running,93.8%,439) IDLE(ready,0.0%,29), total 100.0%<LF>Owned mutexes: USB(MAIN)<LF>=== Platform ===<LF>Last reset 02:06:11 ago, cause: reset button or watchdog<LF>Last software reset at 2022-03-08 15:07, reason: User, GCodes spinning, available RAM 18380, slot 2<LF>Software reset code 0x0003 HFSR 0x00000000 CFSR 0x00000000 ICSR 0x0041f000 BFAR 0xe000ed38 SP 0x00000000 Task MAIN Freestk 0 n/a<LF>Error status: 0x00<LF>Step timer max interval 0<LF>MCU temperature: min 39.3, current 39.3, max 39.3<LF>Supply voltage: min 1.7, current 1.7, max 1.7, under voltage events: 0, over voltage events: [Warning: Maximal number of characters per line exceeded! Check the line break settings in Terminal > Settings > Text or increase the limit in Terminal > Settings > Advanced.]
M552
Network is disabled, configured IP address: 0.0.0.0, actual IP address: 0.0.0.0<LF>ok<LF>

[elmoret]

@autronic

This bit:

"M552 Network is disabled, configured IP address: 0.0.0.0, actual IP address: 0.0.0.0"

Not going to be able to connect to the network if it is disabled.

Would be good to review step 8 here:

https://duet3d.dozuki.com/Guide/1.)+Getting+Connected+to+your+Duet/7

[Autronic]

@elmoret
M552 S0
ok<LF>
M552
Network is disabled, configured IP address: 0.0.0.0, actual IP address: 0.0.0.0<LF>ok<LF>

[jay_s_uk]

@autronic m552 S0 disables the networking.
Send M552 S1 P0.0.0.0

[Phaedrux]

Can you share your config.g or tell us what the networking section commands are doing at startup? Is it set with a static IP address, or a DHCP address?

When you try and connect to the Duet through the browser, are you using a URL like http://duet.local or are you using an IP address?

@phaedrux said in Duet 2 Ethernet Board Not Connecting:

Do the ethernet port lights illuminate on the Duet when connected to the switch? Do the lights on the switch light up?

@phaedrux said in Duet 2 Ethernet Board Not Connecting:

When and where did you purchase the Duet?