My PanelDue7i Keep Says "connecting"

[Phaedrux]

3.4 on the Panel and 3.3 on the Duet should probably work, but just in case, you can update the Duet as well. You should be on 3.4 anyway.

Upload this zip file as is to the system tab:

https://github.com/Duet3D/RepRapFirmware/releases/download/3.4.0/Duet2and3Firmware-3.4.0.zip

If that doesn't help, please try a 4-wire cable. If you don't plan on using the SD card slot on the PanelDue the 4-wire cable is preferred anyway.

If you're still having troubles after trying that please post your full config.g and the results of M122 and M98 P"config.g". Also post the exact firmware version of the PanelDue as shown on the setup tab.

[TRATOON]

Done. I uploaded the files.

[TRATOON]

Exact Panel Due fw version: 3.4.0

M122 Results: === Diagnostics ===
RepRapFirmware for Duet 2 WiFi/Ethernet version 3.4.0 (2022-03-15 18:58:31) running on Duet WiFi 1.02 or later
Board ID: 0JD0M-9P6M2-NW4SS-6JKD8-3SN6Q-1UWMK
Used output buffers: 3 of 24 (17 max)
=== RTOS ===
Static ram: 23868
Dynamic ram: 74300 of which 0 recycled
Never used RAM 13912, free system stack 184 words
Tasks: NETWORK(ready,14.1%,218) HEAT(notifyWait,0.0%,332) Move(notifyWait,0.0%,364) MAIN(running,85.4%,444) IDLE(ready,0.5%,30), total 100.0%
Owned mutexes:
=== Platform ===
Last reset 00:03:17 ago, cause: software
Last software reset at 2022-04-22 00:04, reason: User, GCodes spinning, available RAM 13912, slot 1
Software reset code 0x0003 HFSR 0x00000000 CFSR 0x00000000 ICSR 0x0041f000 BFAR 0xe000ed38 SP 0x00000000 Task MAIN Freestk 0 n/a
Error status: 0x00
Aux0 errors 0,0,1
Step timer max interval 0
MCU temperature: min 32.4, current 34.5, max 34.6
Supply voltage: min 24.0, current 24.2, max 24.5, under voltage events: 0, over voltage events: 0, power good: yes
Heap OK, handles allocated/used 0/0, heap memory allocated/used/recyclable 0/0/0, gc cycles 0
Events: 0 queued, 0 completed
Driver 0: standstill, SG min n/a
Driver 1: standstill, SG min n/a
Driver 2: standstill, SG min n/a
Driver 3: standstill, SG min n/a
Driver 4: standstill, SG min n/a
Driver 5:
Driver 6:
Driver 7:
Driver 8:
Driver 9:
Driver 10:
Driver 11:
Date/time: 2022-04-22 09:19:25
Cache data hit count 4294967295
Slowest loop: 6.32ms; fastest: 0.18ms
I2C nak errors 0, send timeouts 0, receive timeouts 0, finishTimeouts 0, resets 0
=== Storage ===
Free file entries: 10
SD card 0 detected, interface speed: 20.0MBytes/sec
SD card longest read time 4.3ms, write time 0.0ms, max retries 0
=== Move ===
DMs created 83, segments created 0, maxWait 0ms, bed compensation in use: none, comp offset 0.000
=== MainDDARing ===
Scheduled moves 0, completed 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
=== AuxDDARing ===
Scheduled moves 0, completed 0, hiccups 0, stepErrors 0, LaErrors 0, Underruns [0, 0, 0], CDDA state -1
=== Heat ===
Bed heaters 0 -1 -1 -1, chamber heaters -1 -1 -1 -1, ordering errs 0
=== GCodes ===
Segments left: 0
Movement lock held by null
HTTP is idle in state(s) 0
Telnet is idle in state(s) 0
File is idle in state(s) 0
USB is idle in state(s) 0
Aux is assembling a command in state(s) 0
Trigger is idle in state(s) 0
Queue is idle in state(s) 0
LCD is idle in state(s) 0
Daemon is idle in state(s) 0
Autopause is idle in state(s) 0
Code queue is empty
=== Network ===
Slowest loop: 16.13ms; fastest: 0.00ms
Responder states: HTTP(2) HTTP(0) HTTP(0) HTTP(0) FTP(0) Telnet(0), 0 sessions
HTTP sessions: 1 of 8

• WiFi -
  Network state is active
  WiFi module is connected to access point
  Failed messages: pending 0, notready 0, noresp 0
  WiFi firmware version 1.26
  WiFi MAC address e0:98:06:a4:42:62
  WiFi Vcc 3.36, reset reason Turned on by main processor
  WiFi flash size 4194304, free heap 24320
  WiFi IP address 192.168.1.148
  WiFi signal strength -56dBm, mode 802.11n, reconnections 0, sleep mode modem
  Clock register 00002002
  Socket states: 4 0 0 0 0 0 0 0

M98 Results:

M98 P"config.g"
HTTP is enabled on port 80
FTP is disabled
TELNET is disabled
Warning: Macro file config-override.g not found

And I do plan on using the SD slot. However for testing purposes, I will go make a 4-wire cable right now

[Phaedrux]

@tratoon said in My PanelDue7i Keep Says "connecting":

Exact Panel Due fw version: 3.4.0

https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_PanelDue

You can try the latest pre-release paneldue firmware as well.

https://github.com/Duet3D/PanelDueFirmware/releases

[TRATOON]

@phaedrux Updating the firmware didn't work it still says connecting.

[Phaedrux]

Can you post your full config?

[TRATOON]

@phaedrux The four wire worked. However, I would like SD functionality. What do you suggest? Should I ask my distributor for a new cable?

[TRATOON]

However, I checked the continuity of the ribbon cable and it was continuous. So what else could be the problem?

[Phaedrux]

It's getting power through the ribbon cable, but it seems like the data connection is not working.

Can you also check the resistance of the ribbon cable wires?

Can you also inspect the socket on the board for solder defects?

[TRATOON]

@phaedrux Will do thank you