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    NEED HELP please

    Scheduled Pinned Locked Moved
    Duet Hardware and wiring
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    • KeeganBundefined
      KeeganB
      last edited by

      Which screen? Idk much about the Black Widow, but the Duet only supports the PanelDue as a screen AFAIK.

      Artemis
      Rostock Max v2
      Orion

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      • dc42undefined
        dc42 administrators
        last edited by

        When you power the PanelDue up, the display should light up unless you have pressed the Erase button on the PanelDue controller. If you have pressed the Erase button then you will need to re-flash the firmware as described in the instructions.

        The first thing to check is that you have connected the PanelDue controller to the touch screen correctly. It's easy to get the pins out of alignment by 1 pin in any direction.

        You can also try disconnecting the PanelDue from the Duet and powering it via the micro USB connector instead. If that makes the display light up, then check that you have plugged the cable into the correct 4-pin connector on the Duet (the one nearest the WiFi module), and that the cable connections are correct (the order of the wires should be reversed between the two ends).

        If you are using the ribbon cable instead of the 4-pin cable, check that you have plugged it into the right socket on the Duet - the CONN_SD socket, not the CONN_LCD one.

        HTH David

        Duet WiFi hardware designer and firmware engineer
        Please do not ask me for Duet support via PM or email, use the forum
        http://www.escher3d.com, https://miscsolutions.wordpress.com

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        • CaysonPundefined
          CaysonP
          last edited by

          I have the PanelDue 5"

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          • CaysonPundefined
            CaysonP
            last edited by

            I have a software called TeamViewer, Is it possible for any of you to Take control of my PC and Do this for me… I am very mechanically inclined, I am not at all coherent in this computer world.

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            • dc42undefined
              dc42 administrators
              last edited by

              Have you done the checks I suggested? Or do you think you pressed the Erase button?

              Duet WiFi hardware designer and firmware engineer
              Please do not ask me for Duet support via PM or email, use the forum
              http://www.escher3d.com, https://miscsolutions.wordpress.com

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              • CaysonPundefined
                CaysonP
                last edited by

                Yes I did do all the checks you suggested.

                I may have pressed the erase button… i am not sure.
                from what it sounds like i did press the erase button.
                If i have clear instructions of how to reprogram the firmware i may-be-able to do so. but most likely not as i failed on the MKS Gen V1.4 and had a Facebook friend come fix what i did wrong.

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                • T3P3Tonyundefined
                  T3P3Tony administrators
                  last edited by

                  Check out the instructions here:

                  https://miscsolutions.wordpress.com/paneldue/

                  in the section
                  "Testing the board and updating the firmware"

                  www.duet3d.com

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                  • CaysonPundefined
                    CaysonP
                    last edited by

                    I tried that. no luck. unless the main duet board has the same issue. i am giving it 24.3 volts.

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                    • dc42undefined
                      dc42 administrators
                      last edited by

                      What exactly did you try, and at what point in the procedure did you not get the expected result?

                      Duet WiFi hardware designer and firmware engineer
                      Please do not ask me for Duet support via PM or email, use the forum
                      http://www.escher3d.com, https://miscsolutions.wordpress.com

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                      • CaysonPundefined
                        CaysonP
                        last edited by

                        "Identify the COM port number or port name of the PanelDue board on your PC. If you use Windows, you can do this via Start->Control Panel->System->Device Manager. Expand Ports (COM and LPT), and look for Bossa port. Make a note of the port number. If you can’t find the port, try repeating the Erase and Reset sequence, or disconnecting and reconnecting the USB cable, or try a different USB port on your computer. Note: the port number of the Bossa port for PanelDue will not be the same as the one you use when uploading firmware to Duet electronics.

                        Use bossac to program the board. Under Windows, open a command prompt and use this command:

                        bossac.exe –port=COM9 -e -w -v -b PanelDueFirmware.bin

                        Replace COM9 in this command by the COM port number you found, and PanelDueFirmware.bin by the path to your downloaded firmware file. It is possible to use the interactive version (Bossa) instead of bossac, but if you do then you must check the Erase All, Lock, and Boot from Flash boxes."

                        This is where it did not continue to cooperate. the command did not go through. here is what it said,
                        C:\Users\CCWCF>bossac.exe --port=COM9 -e -w -v -b PanelDueFirmware.bin
                        'bossac.exe' is not recognized as an internal or external command,
                        operable program or batch file.

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                        • dc42undefined
                          dc42 administrators
                          last edited by

                          Assuming you have already downloaded and installed Bossa as described in the instructions, you probably need to specify the path to bossac.exe, for example use "C:\Program Files\BOSSA\bossac.exe" (including the quotation marks) at the start of the command line instead of just bossac.exe.

                          Duet WiFi hardware designer and firmware engineer
                          Please do not ask me for Duet support via PM or email, use the forum
                          http://www.escher3d.com, https://miscsolutions.wordpress.com

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                          • CaysonPundefined
                            CaysonP
                            last edited by

                            I have tried that… i am not smart in this area.
                            I am willing to ship this board and screen back, and re-order and i will make sure i DON'T touch the erase button.
                            That will be easier for me as i do not understand these instructions.
                            unless there is another way or its something simple im not understanding correctly.
                            I am not in anyway frustrated or upset at Duet.

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                            • elmoretundefined
                              elmoret
                              last edited by

                              You have to be in the correct directory (the directory with bossac.exe and PanelDueFirmware.bin) before running the command.

                              Could you post a screenshot of your attempt, then I can point out what's wrong?

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                              • CaysonPundefined
                                CaysonP
                                last edited by

                                How do i post a picture. when i click image i get this. [ img]
                                I tired dragging and dropping. copy paste.

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                                • elmoretundefined
                                  elmoret
                                  last edited by

                                  Upload the image to an image host, such as imgur.
                                  Place the URL inside of the img tags, like this:

                                  [ img]https://i.imgur.com/v6jkSLc.jpg[/ img]

                                  Except without the space before the img in each tag.

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                                  • CaysonPundefined
                                    CaysonP
                                    last edited by


                                    Thank you!!!

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                                    • CaysonPundefined
                                      CaysonP
                                      last edited by

                                      https://imgur.com/a/0UFVp

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                                      • dc42undefined
                                        dc42 administrators
                                        last edited by

                                        The top left window in your image shows the interactive version of Bossa. It looks like you have the filename entered correctly, and it has connected to the PanelDue. You just need to check the Lock box, then press Write.

                                        Duet WiFi hardware designer and firmware engineer
                                        Please do not ask me for Duet support via PM or email, use the forum
                                        http://www.escher3d.com, https://miscsolutions.wordpress.com

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                                        • CaysonPundefined
                                          CaysonP
                                          last edited by

                                          still no luck.
                                          i think my problem is the command promt.
                                          is says
                                          "file name" is not recognized as an internal or external command, operable program or batch file.

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                                          • oleeundefined
                                            olee
                                            last edited by

                                            Try the next 2 commands in command prompt window (press ENTER after each entered command):
                                            cd "\Program files (x86)\BOSSA"
                                            bossac.exe –port=COM11 -e -w -v -b PanelDueFirmware.bin

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