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    NEED HELP please

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    Duet Hardware and wiring
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    • CaysonPundefined
      CaysonP
      last edited by

      I have the PanelDue 5"

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      • CaysonPundefined
        CaysonP
        last edited by

        I have a software called TeamViewer, Is it possible for any of you to Take control of my PC and Do this for me… I am very mechanically inclined, I am not at all coherent in this computer world.

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        • dc42undefined
          dc42 administrators
          last edited by

          Have you done the checks I suggested? Or do you think you pressed the Erase button?

          Duet WiFi hardware designer and firmware engineer
          Please do not ask me for Duet support via PM or email, use the forum
          http://www.escher3d.com, https://miscsolutions.wordpress.com

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          • CaysonPundefined
            CaysonP
            last edited by

            Yes I did do all the checks you suggested.

            I may have pressed the erase button… i am not sure.
            from what it sounds like i did press the erase button.
            If i have clear instructions of how to reprogram the firmware i may-be-able to do so. but most likely not as i failed on the MKS Gen V1.4 and had a Facebook friend come fix what i did wrong.

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            • T3P3Tonyundefined
              T3P3Tony administrators
              last edited by

              Check out the instructions here:

              https://miscsolutions.wordpress.com/paneldue/

              in the section
              "Testing the board and updating the firmware"

              www.duet3d.com

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              • CaysonPundefined
                CaysonP
                last edited by

                I tried that. no luck. unless the main duet board has the same issue. i am giving it 24.3 volts.

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                • dc42undefined
                  dc42 administrators
                  last edited by

                  What exactly did you try, and at what point in the procedure did you not get the expected result?

                  Duet WiFi hardware designer and firmware engineer
                  Please do not ask me for Duet support via PM or email, use the forum
                  http://www.escher3d.com, https://miscsolutions.wordpress.com

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                  • CaysonPundefined
                    CaysonP
                    last edited by

                    "Identify the COM port number or port name of the PanelDue board on your PC. If you use Windows, you can do this via Start->Control Panel->System->Device Manager. Expand Ports (COM and LPT), and look for Bossa port. Make a note of the port number. If you can’t find the port, try repeating the Erase and Reset sequence, or disconnecting and reconnecting the USB cable, or try a different USB port on your computer. Note: the port number of the Bossa port for PanelDue will not be the same as the one you use when uploading firmware to Duet electronics.

                    Use bossac to program the board. Under Windows, open a command prompt and use this command:

                    bossac.exe –port=COM9 -e -w -v -b PanelDueFirmware.bin

                    Replace COM9 in this command by the COM port number you found, and PanelDueFirmware.bin by the path to your downloaded firmware file. It is possible to use the interactive version (Bossa) instead of bossac, but if you do then you must check the Erase All, Lock, and Boot from Flash boxes."

                    This is where it did not continue to cooperate. the command did not go through. here is what it said,
                    C:\Users\CCWCF>bossac.exe --port=COM9 -e -w -v -b PanelDueFirmware.bin
                    'bossac.exe' is not recognized as an internal or external command,
                    operable program or batch file.

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                    • dc42undefined
                      dc42 administrators
                      last edited by

                      Assuming you have already downloaded and installed Bossa as described in the instructions, you probably need to specify the path to bossac.exe, for example use "C:\Program Files\BOSSA\bossac.exe" (including the quotation marks) at the start of the command line instead of just bossac.exe.

                      Duet WiFi hardware designer and firmware engineer
                      Please do not ask me for Duet support via PM or email, use the forum
                      http://www.escher3d.com, https://miscsolutions.wordpress.com

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                      • CaysonPundefined
                        CaysonP
                        last edited by

                        I have tried that… i am not smart in this area.
                        I am willing to ship this board and screen back, and re-order and i will make sure i DON'T touch the erase button.
                        That will be easier for me as i do not understand these instructions.
                        unless there is another way or its something simple im not understanding correctly.
                        I am not in anyway frustrated or upset at Duet.

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                        • elmoretundefined
                          elmoret
                          last edited by

                          You have to be in the correct directory (the directory with bossac.exe and PanelDueFirmware.bin) before running the command.

                          Could you post a screenshot of your attempt, then I can point out what's wrong?

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                          • CaysonPundefined
                            CaysonP
                            last edited by

                            How do i post a picture. when i click image i get this. [ img]
                            I tired dragging and dropping. copy paste.

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                            • elmoretundefined
                              elmoret
                              last edited by

                              Upload the image to an image host, such as imgur.
                              Place the URL inside of the img tags, like this:

                              [ img]https://i.imgur.com/v6jkSLc.jpg[/ img]

                              Except without the space before the img in each tag.

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                              • CaysonPundefined
                                CaysonP
                                last edited by


                                Thank you!!!

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                                • CaysonPundefined
                                  CaysonP
                                  last edited by

                                  https://imgur.com/a/0UFVp

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                                  • dc42undefined
                                    dc42 administrators
                                    last edited by

                                    The top left window in your image shows the interactive version of Bossa. It looks like you have the filename entered correctly, and it has connected to the PanelDue. You just need to check the Lock box, then press Write.

                                    Duet WiFi hardware designer and firmware engineer
                                    Please do not ask me for Duet support via PM or email, use the forum
                                    http://www.escher3d.com, https://miscsolutions.wordpress.com

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                                    • CaysonPundefined
                                      CaysonP
                                      last edited by

                                      still no luck.
                                      i think my problem is the command promt.
                                      is says
                                      "file name" is not recognized as an internal or external command, operable program or batch file.

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                                      • oleeundefined
                                        olee
                                        last edited by

                                        Try the next 2 commands in command prompt window (press ENTER after each entered command):
                                        cd "\Program files (x86)\BOSSA"
                                        bossac.exe –port=COM11 -e -w -v -b PanelDueFirmware.bin

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                                        • CaysonPundefined
                                          CaysonP
                                          last edited by

                                          That command i think got me closer but still no go.
                                          https://imgur.com/a/XQTWN

                                          I feel im missing something stupid…....

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                                          • elmoretundefined
                                            elmoret
                                            last edited by

                                            Yes, you're closer. But your command is referencing "PanelDueFirmware.bin", but the filename you have is "PanelDue-v4-5.0.bin". So Bossa can't find the file you're asking it to find.

                                            So you either need to rename the .bin file, or change the command that you're putting into the command prompt.

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