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    Board not responding after firmware update DIAG light stays on

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    • gabrealekundefined
      gabrealek @oliof
      last edited by

      @oliof Thank You!!

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      • gabrealekundefined
        gabrealek @droftarts
        last edited by

        @droftarts Ive been trying to find out how to erase it properly. I'm not sure how to use the jumper pins to complete the process. Ive pressed the reset button but im not sure how to "jump" to erase. Cries in still . . noob 😆

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        • gabrealekundefined
          gabrealek @droftarts
          last edited by

          @droftarts "Remove the erase jumper once the Diag LED lights up." So am I to use tweezers and pull the erase jumper off entirely? I am SCAREDDD to hurt my board.

          droftartsundefined 1 Reply Last reply Reply Quote 0
          • droftartsundefined
            droftarts administrators @gabrealek
            last edited by

            @gabrealek You can power off the board, then remove the jumper, the power on. The DIAG light should glow dimly.

            Ian

            Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

            gabrealekundefined 2 Replies Last reply Reply Quote 0
            • gabrealekundefined
              gabrealek @droftarts
              last edited by

              @droftarts Okay. Thank you for the fast response. I'm about to go and try it now since I have you.

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              • gabrealekundefined
                gabrealek @droftarts
                last edited by

                @droftarts I took the jumper off and pressed the reset and it still isnt showing up within windows at all. IMG_3028.jpg

                droftartsundefined 1 Reply Last reply Reply Quote 0
                • droftartsundefined
                  droftarts administrators @gabrealek
                  last edited by

                  @gabrealek Did you power it up with the erase jumper on the erase pins? You need to do that first. Give it a moment, then turn it off, and remove the jumper. As it is a Duet 2 (not a Duet 3), the Diag LED should be lit (it is in your pictures). I'd remove the SD card as well, for now. If it still doesn't show up, try a different USB lead (some are just for power, not power and data) and try a different port on your PC.

                  Ian

                  Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

                  gabrealekundefined 1 Reply Last reply Reply Quote 0
                  • gabrealekundefined
                    gabrealek @droftarts
                    last edited by

                    @droftarts Still nothing happens when i plug it in. i cant find it under the com ports at all. i don't even get the notification of it being plugged in and I've tried all ports. It all dropped once i updated the firmware. I was firmware 3.3 before the update. it finished completely and i restarted it and it hasn't connected since.

                    droftartsundefined 1 Reply Last reply Reply Quote 0
                    • droftartsundefined
                      droftarts administrators @gabrealek
                      last edited by

                      @gabrealek Like I said, try different cables, and different USB ports on your Windows PC. Restarting your PC may help, too. Updating firmware doesn't kill boards, and erasing the firmware should fix a corrupted firmware update. This is most likely a communication problem, if you've done the erase correctly.

                      Make sure you shut all COM port programs, eg Pronterface, YAT, Bossa etc. Windows has a nasty habit of hanging on to and blocking ports, which is why we say to try different ports, and even a restart.

                      Ian

                      Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

                      gabrealekundefined 1 Reply Last reply Reply Quote 0
                      • gabrealekundefined
                        gabrealek @droftarts
                        last edited by

                        @droftarts okay. will do. Thank you.

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