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    Board not responding after firmware update DIAG light stays on

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    • droftartsundefined
      droftarts administrators @gabrealek
      last edited by droftarts

      @gabrealek sounds like the firmware didn’t flash correctly, or was interrupted while flashing, and the firmware is now stuck. Erase the firmware using the Erase jumper, then flash the firmware using Bossa. Use the latest 3.5.1 rather than beta or rc version. See https://docs.duet3d.com/User_manual/RepRapFirmware/Updating_firmware#all-other-duet-boards

      Ian

      Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

      gabrealekundefined 2 Replies Last reply Reply Quote 0
      • oliofundefined
        oliof
        last edited by

        Also best to use 3.5.1 release instead of the older release candidate

        <>RatRig V-Minion Fly Super5Pro RRF<> V-Core 3.1 IDEX k*****r <> RatRig V-Minion SKR 2 Marlin<>

        gabrealekundefined 1 Reply Last reply Reply Quote 0
        • gabrealekundefined
          gabrealek @oliof
          last edited by

          @oliof Thank You!!

          1 Reply Last reply Reply Quote 0
          • gabrealekundefined
            gabrealek @droftarts
            last edited by

            @droftarts Ive been trying to find out how to erase it properly. I'm not sure how to use the jumper pins to complete the process. Ive pressed the reset button but im not sure how to "jump" to erase. Cries in still . . noob 😆

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            • gabrealekundefined
              gabrealek @droftarts
              last edited by

              @droftarts "Remove the erase jumper once the Diag LED lights up." So am I to use tweezers and pull the erase jumper off entirely? I am SCAREDDD to hurt my board.

              droftartsundefined 1 Reply Last reply Reply Quote 0
              • droftartsundefined
                droftarts administrators @gabrealek
                last edited by

                @gabrealek You can power off the board, then remove the jumper, the power on. The DIAG light should glow dimly.

                Ian

                Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

                gabrealekundefined 2 Replies Last reply Reply Quote 0
                • gabrealekundefined
                  gabrealek @droftarts
                  last edited by

                  @droftarts Okay. Thank you for the fast response. I'm about to go and try it now since I have you.

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                  • gabrealekundefined
                    gabrealek @droftarts
                    last edited by

                    @droftarts I took the jumper off and pressed the reset and it still isnt showing up within windows at all. IMG_3028.jpg

                    droftartsundefined 1 Reply Last reply Reply Quote 0
                    • droftartsundefined
                      droftarts administrators @gabrealek
                      last edited by

                      @gabrealek Did you power it up with the erase jumper on the erase pins? You need to do that first. Give it a moment, then turn it off, and remove the jumper. As it is a Duet 2 (not a Duet 3), the Diag LED should be lit (it is in your pictures). I'd remove the SD card as well, for now. If it still doesn't show up, try a different USB lead (some are just for power, not power and data) and try a different port on your PC.

                      Ian

                      Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

                      gabrealekundefined 1 Reply Last reply Reply Quote 0
                      • gabrealekundefined
                        gabrealek @droftarts
                        last edited by

                        @droftarts Still nothing happens when i plug it in. i cant find it under the com ports at all. i don't even get the notification of it being plugged in and I've tried all ports. It all dropped once i updated the firmware. I was firmware 3.3 before the update. it finished completely and i restarted it and it hasn't connected since.

                        droftartsundefined 1 Reply Last reply Reply Quote 0
                        • droftartsundefined
                          droftarts administrators @gabrealek
                          last edited by

                          @gabrealek Like I said, try different cables, and different USB ports on your Windows PC. Restarting your PC may help, too. Updating firmware doesn't kill boards, and erasing the firmware should fix a corrupted firmware update. This is most likely a communication problem, if you've done the erase correctly.

                          Make sure you shut all COM port programs, eg Pronterface, YAT, Bossa etc. Windows has a nasty habit of hanging on to and blocking ports, which is why we say to try different ports, and even a restart.

                          Ian

                          Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

                          gabrealekundefined 1 Reply Last reply Reply Quote 0
                          • gabrealekundefined
                            gabrealek @droftarts
                            last edited by

                            @droftarts okay. will do. Thank you.

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