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mainboard 6d not answering

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  • undefined
    zecreton
    last edited by 31 May 2024, 22:12

    my mainboard 6xd doesn't answer to any command i put in the terminal on serial tools, if you have any idea how to fix it please help

    1 Reply Last reply Reply Quote 0
    • undefined
      Phaedrux Moderator
      last edited by 31 May 2024, 22:28

      Can you go through this and tell us what you find along the way?

      https://docs.duet3d.com/en/User_manual/Troubleshooting/Duet_wont_respond

      Z-Bot CoreXY Build | Thingiverse Profile

      undefined 3 Replies Last reply 31 May 2024, 22:37 Reply Quote 0
      • undefined
        zecreton @Phaedrux
        last edited by 31 May 2024, 22:37

        @Phaedrux is it the same as the 6hc?

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        • undefined
          zecreton @Phaedrux
          last edited by 31 May 2024, 22:41

          @Phaedrux because it seems like all the correct leds are lit,
          and it answered that:
          M115
          M552 S0
          M552
          RepRapFirmware for Duet 3 MB6XD version 3.4.5
          Executing config.g… Done!
          RepRapFirmware for Duet 3 MB6XD is up and running.
          but it doesn't answer anything else and it took like 10 minutes to get that answer

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          • undefined
            zecreton @Phaedrux
            last edited by 31 May 2024, 23:38

            @Phaedrux and now i connected it to the network but i can't get to the control page because it doesn't load

            undefined 1 Reply Last reply 3 Jun 2024, 20:09 Reply Quote 0
            • undefined
              Phaedrux Moderator @zecreton
              last edited by 3 Jun 2024, 20:09

              @zecreton said in mainboard 6d not answering:

              i can't get to the control page because it doesn't load

              It sounds like your SD card may now have the files required for the web interface. What error message do you get when trying to reach the web control?

              Can you show the contents of the SD card? Does it have a WWW folder in the root of the SD card? If so, what files does it have there?

              At any rate, if it reports that it has firmware 3.5 installed you can manually replace the web control files on the SD card to be sure.

              https://github.com/Duet3D/RepRapFirmware/releases/download/3.5.1/DuetWebControl-SD.zip

              Extract the contents of that zip file into the WWW folder on the SD card. Then see if the web control will display.

              @zecreton said in mainboard 6d not answering:

              it took like 10 minutes to get that answer

              You mean it took 10 minutes for it to reply to your command?

              I see you are using serial tools, do you have a PC you could try using YAT on instead?

              Z-Bot CoreXY Build | Thingiverse Profile

              undefined 1 Reply Last reply 3 Jun 2024, 20:38 Reply Quote 0
              • undefined
                zecreton @Phaedrux
                last edited by 3 Jun 2024, 20:38

                @Phaedrux the error i get is: the server where this page is located is not responding

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                • undefined
                  Phaedrux Moderator
                  last edited by 3 Jun 2024, 21:14

                  Are you able to ping the IP address of the Duet?

                  Z-Bot CoreXY Build | Thingiverse Profile

                  undefined 1 Reply Last reply 3 Jun 2024, 21:33 Reply Quote 0
                  • undefined
                    zecreton @Phaedrux
                    last edited by 3 Jun 2024, 21:33

                    @Phaedrux i don't know how to understand the results, but here
                    PING 192.168.1.14 (192.168.1.14): 56 data bytes
                    Request timeout for icmp_seq 0
                    Request timeout for icmp_seq 1
                    Request timeout for icmp_seq 2
                    Request timeout for icmp_seq 3

                    --- 192.168.1.14 ping statistics ---
                    5 packets transmitted, 0 packets received, 100.0% packet loss

                    undefined undefined 2 Replies Last reply 3 Jun 2024, 21:41 Reply Quote 0
                    • undefined
                      dc42 administrators @zecreton
                      last edited by dc42 6 Mar 2024, 21:42 3 Jun 2024, 21:41

                      @zecreton have you run M552 without parameters from the serial terminal, to check that Ethernet is connected and configured at that IP address (192.168.1.14) ? The response should be:

                      Ethernet is enabled, configured IP address: 192.168.1.14, actual IP address: 192.168.1.14
                      

                      Duet WiFi hardware designer and firmware engineer
                      Please do not ask me for Duet support via PM or email, use the forum
                      http://www.escher3d.com, https://miscsolutions.wordpress.com

                      undefined 1 Reply Last reply 3 Jun 2024, 21:45 Reply Quote 0
                      • undefined
                        zecreton @dc42
                        last edited by 3 Jun 2024, 21:45

                        @dc42 the mainboard doesn't answer to that command

                        1 Reply Last reply Reply Quote 0
                        • undefined
                          Phaedrux Moderator @zecreton
                          last edited by 3 Jun 2024, 21:48

                          @zecreton said in mainboard 6d not answering:

                          192.168.1.14

                          How did you determine that was the IP address of the Duet?

                          Z-Bot CoreXY Build | Thingiverse Profile

                          undefined 2 Replies Last reply 3 Jun 2024, 21:50 Reply Quote 0
                          • undefined
                            zecreton @Phaedrux
                            last edited by 3 Jun 2024, 21:50

                            @Phaedrux my usb-c bugged, i unplugged and plugged again and now it works

                            1 Reply Last reply Reply Quote 0
                            • undefined
                              zecreton @Phaedrux
                              last edited by 3 Jun 2024, 21:51

                              @Phaedrux Ethernet is enabled, configured IP address: 192.168.1.14, actual IP address: 192.168.1.14

                              1 Reply Last reply Reply Quote 0
                              • undefined
                                Phaedrux Moderator
                                last edited by 3 Jun 2024, 21:52

                                Is your computer on the same subnet as the Duet? 192.168.1

                                Z-Bot CoreXY Build | Thingiverse Profile

                                undefined 1 Reply Last reply 3 Jun 2024, 21:53 Reply Quote 0
                                • undefined
                                  zecreton @Phaedrux
                                  last edited by 3 Jun 2024, 21:53

                                  @Phaedrux where do i see that?

                                  1 Reply Last reply Reply Quote 0
                                  • undefined
                                    Phaedrux Moderator
                                    last edited by 3 Jun 2024, 21:54

                                    I don't have any information about your computer/os setup, but you should be able to find directions from a quick google to determine your internal IP address.

                                    Z-Bot CoreXY Build | Thingiverse Profile

                                    undefined 2 Replies Last reply 3 Jun 2024, 21:56 Reply Quote 0
                                    • undefined
                                      zecreton @Phaedrux
                                      last edited by 3 Jun 2024, 21:56

                                      @Phaedrux it is not the same

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                                      • undefined
                                        zecreton @Phaedrux
                                        last edited by 3 Jun 2024, 22:10

                                        @Phaedrux how do i change it?

                                        1 Reply Last reply Reply Quote 0
                                        • undefined
                                          Phaedrux Moderator
                                          last edited by 3 Jun 2024, 22:13

                                          The computer must be connected to the same network as the Duet to be able to communicate with it.

                                          Z-Bot CoreXY Build | Thingiverse Profile

                                          undefined 1 Reply Last reply 3 Jun 2024, 22:21 Reply Quote 0
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