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    Dead after using reprap configurator

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    Duet Hardware and wiring
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    • aidarundefined
      aidar
      last edited by aidar

      If it connects to windows, you should check what it is in device manager in windows. Sounds like you could try to reinstall PanelDue firmware.
      https://miscsolutions.wordpress.com/paneldue/ - scroll down there to "Testing the board and updating the firmware" .

      MKR2undefined 1 Reply Last reply Reply Quote 1
      • MKR2undefined
        MKR2 @aidar
        last edited by

        @aidar

        It is shown as 'Bossa Program Port'

        1 Reply Last reply Reply Quote 0
        • aidarundefined
          aidar
          last edited by

          That means no main firmware is installed. So follow instruction above and install firmware into PanelDue. As you have PanelDue 7i, you need this file https://github.com/dc42/PanelDueFirmware/releases/download/1.22.1/PanelDue-5.0i-7.0i.bin

          1 Reply Last reply Reply Quote 1
          • MKR2undefined
            MKR2
            last edited by

            It worked !!

            Thank You, you have saved my day 🙂

            One last question, the background color is allmost purple (not white) is that normal?

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            • aidarundefined
              aidar
              last edited by

              No, its not normal. Please post picture of it here, best from setup page of PanelDue as it has color palette. If its not normal, then i hope David will tell you what to do next .

              MKR2undefined 2 Replies Last reply Reply Quote 1
              • MKR2undefined
                MKR2 @aidar
                last edited by

                @aidar

                Okay, I have placed a piece of white copy paper behind the display to give some kind of 'whitebalance'.

                0_1551293967069_color.jpg

                MKR2undefined 1 Reply Last reply Reply Quote 0
                • MKR2undefined
                  MKR2 @MKR2
                  last edited by MKR2

                  I have found the problem, it is the ribbon cable that is broken (cracked).
                  I will return it.

                  Again, thank you for your help.

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                  • MKR2undefined
                    MKR2 @aidar
                    last edited by MKR2

                    EDIT: I found the forum: https://forum.duet3d.com/category/4/order-discussion

                    "Just recieved an email from E3D.
                    I need an Duet admin on this forum to confirm that the problem is the ribbon cable.

                    Do I have to make a new post some were specifik or maybe send an email to admin?"

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                    • dc42undefined
                      dc42 administrators
                      last edited by

                      Is the ribbon cable problem easily visible, and if so, can you post a photo here?

                      Duet WiFi hardware designer and firmware engineer
                      Please do not ask me for Duet support via PM or email, use the forum
                      http://www.escher3d.com, https://miscsolutions.wordpress.com

                      MKR2undefined 1 Reply Last reply Reply Quote 0
                      • MKR2undefined
                        MKR2 @dc42
                        last edited by

                        @dc42

                        Yes, here is a photo.

                        0_1551364323185_PanelDue crack.jpg

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                        • dc42undefined
                          dc42 administrators
                          last edited by

                          Yes it does look damaged. I approve a warranty replacement.

                          Duet WiFi hardware designer and firmware engineer
                          Please do not ask me for Duet support via PM or email, use the forum
                          http://www.escher3d.com, https://miscsolutions.wordpress.com

                          1 Reply Last reply Reply Quote 0
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