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    Dead after using reprap configurator

    Scheduled Pinned Locked Moved
    Duet Hardware and wiring
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    • MKR2undefined
      MKR2 @aidar
      last edited by

      @aidar

      It is shown as 'Bossa Program Port'

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      • aidarundefined
        aidar
        last edited by

        That means no main firmware is installed. So follow instruction above and install firmware into PanelDue. As you have PanelDue 7i, you need this file https://github.com/dc42/PanelDueFirmware/releases/download/1.22.1/PanelDue-5.0i-7.0i.bin

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        • MKR2undefined
          MKR2
          last edited by

          It worked !!

          Thank You, you have saved my day 🙂

          One last question, the background color is allmost purple (not white) is that normal?

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          • aidarundefined
            aidar
            last edited by

            No, its not normal. Please post picture of it here, best from setup page of PanelDue as it has color palette. If its not normal, then i hope David will tell you what to do next .

            MKR2undefined 2 Replies Last reply Reply Quote 1
            • MKR2undefined
              MKR2 @aidar
              last edited by

              @aidar

              Okay, I have placed a piece of white copy paper behind the display to give some kind of 'whitebalance'.

              0_1551293967069_color.jpg

              MKR2undefined 1 Reply Last reply Reply Quote 0
              • MKR2undefined
                MKR2 @MKR2
                last edited by MKR2

                I have found the problem, it is the ribbon cable that is broken (cracked).
                I will return it.

                Again, thank you for your help.

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                • MKR2undefined
                  MKR2 @aidar
                  last edited by MKR2

                  EDIT: I found the forum: https://forum.duet3d.com/category/4/order-discussion

                  "Just recieved an email from E3D.
                  I need an Duet admin on this forum to confirm that the problem is the ribbon cable.

                  Do I have to make a new post some were specifik or maybe send an email to admin?"

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                  • dc42undefined
                    dc42 administrators
                    last edited by

                    Is the ribbon cable problem easily visible, and if so, can you post a photo here?

                    Duet WiFi hardware designer and firmware engineer
                    Please do not ask me for Duet support via PM or email, use the forum
                    http://www.escher3d.com, https://miscsolutions.wordpress.com

                    MKR2undefined 1 Reply Last reply Reply Quote 0
                    • MKR2undefined
                      MKR2 @dc42
                      last edited by

                      @dc42

                      Yes, here is a photo.

                      0_1551364323185_PanelDue crack.jpg

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                      • dc42undefined
                        dc42 administrators
                        last edited by

                        Yes it does look damaged. I approve a warranty replacement.

                        Duet WiFi hardware designer and firmware engineer
                        Please do not ask me for Duet support via PM or email, use the forum
                        http://www.escher3d.com, https://miscsolutions.wordpress.com

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