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    CONSTANT AJAX disconnect errors

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    • dc42undefined
      dc42 administrators
      last edited by

      Is the "Error reason:" given in the Ajax disconnect message Timeout, or something else?

      Duet WiFi hardware designer and firmware engineer
      Please do not ask me for Duet support via PM or email, use the forum
      http://www.escher3d.com, https://miscsolutions.wordpress.com

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      • KeeganBundefined
        KeeganB
        last edited by

        @dc42:

        Is the "Error reason:" given in the Ajax disconnect message Timeout, or something else?

        Sorry, I should have included that. Yes, I believe that is the error message. It’s the same message every time.

        Artemis
        Rostock Max v2
        Orion

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        • Jareryundefined
          Jarery
          last edited by

          my Ajax error is the same, doesn't say what the cause is whether timeout or other.

          Just states "an AJAX error has been reported, so the current session has been terminated. Please check if your printer is still on and try to connect again "

          I also disconnect every print but mine do not reconnect.

          Edit:
          I'm just commissioning a second DuetWifi delta, it has :
          Firmware Version: 1.18.1 (2017-04-09)
          WiFi Server Version: 1.03 (ch fork)
          Web Interface Version: 1.15a

          And if I force a disconnect, the warning message has at the bottom "Reason: Timeout". This bottom line is not present at all in the 19.2 firmware disconnects issue. Cannot print yet so unable to tell if the issue is board related or wifi network.

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          • Jareryundefined
            Jarery
            last edited by

            Comissioned my 2nd duet wifi printer.
            Board came with 1.18.1 firmware. No disconnects when printing. Although only did few prints, 10 min long or so.

            Upgraded to 1.19.2, disconnected a coulee min into my first print. Ajax error message again has no line on the bottom stating reason.

            So i have 2 new Duet wifi's, both disconnect from my Asus RT-AC3100 wifi network on every print.

            The chances its a "bad board" or slim as it happens on both boards.
            The chances its my network settings are low as Ive set everything to set channel, etc, and it works on 1.18 without disconnects.

            There is something in 1.19 that just makes it appear to timeout

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            • KeeganBundefined
              KeeganB
              last edited by

              I've never downgraded a Duet. Is it the same process as the update from 1.18 to 1.19.2 was, but in reverse?

              Artemis
              Rostock Max v2
              Orion

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              • dc42undefined
                dc42 administrators
                last edited by

                I really wish there was some way I could reproduce the problem you are experiencing. AFAIK you are the only user who finds 1.19.2 less reliable than 1.18.

                Downgrading to 1.18 you will need to do a simultaneous install of both DuetWiFiFirmware and DuetWiFiServer. If the board was shipped with 1.19 firmware originally then you will also need to install DuetWiFiFirmware.bin on the WiFi module.

                Then you will need to follow the connection instructions for 1.18 and earlier.

                Duet WiFi hardware designer and firmware engineer
                Please do not ask me for Duet support via PM or email, use the forum
                http://www.escher3d.com, https://miscsolutions.wordpress.com

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                • lolorcundefined
                  lolorc
                  last edited by

                  i also find 1.19.2 less reliable than 1.8 with regard to the wireless/ajax issue. (sorry I'm not really helping with the debugging at the moment, house for sell, can't use my printer as often as I wish)

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                  • KeeganBundefined
                    KeeganB
                    last edited by

                    Thanks David.

                    My board was shipped with 1.18.

                    I understand that network issues are near impossible to replicate. I wish there was more detailed log info or something I could get to you. I am able to force a reconnect via USB with M552 S-1/S1

                    The real frustration comes when doing calibration prints and etc. It disconnects so quickly I can't make any adjustments easily; baby stepping, extrusion, temp etc to do on-the-fly adjustments. That, and every time I want to start a new test print I have to go through the reconnect process every time.

                    I feel pretty confident my network is not the issue, but I have been toying with the idea of upgrading my router and other network equipment, so maybe I will do that now just in case. I've also considered taking on my my extra routers and setting up a clean dummy network to test.

                    David, is there any possible advantage in doing a "clean" install of 1.19.2. Meaning, could/should I format the SD card and do a completely clean install of everything, and then just paste in my config values as needed?

                    Artemis
                    Rostock Max v2
                    Orion

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                    • Jareryundefined
                      Jarery
                      last edited by

                      @KeeganB:

                      Thanks David.
                      David, is there any possible advantage in doing a "clean" install of 1.19.2. Meaning, could/should I format the SD card and do a completely clean install of everything, and then just paste in my config values as needed?

                      My thoughts also.
                      I'm also not happy with 1.19 in regards to 1.18.
                      All the additions are awesome, and I always use volumetric extrusion and other features not in 1.18. But if i have no method of connecting to the system the features it has are a moot point.

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                      • Dougal1957undefined
                        Dougal1957
                        last edited by

                        I Did have an issue to start with which was almost instant disconnects I fitted an AP Extender and got round it but then when I moved the printer back to it rightful location the issue re-appeared turns out my WiFi AP Credentials for the original AP was corrupt deleting them and re-applying fixed the problem not saying it will fix you issues but may be worth a try?

                        FWIW I am using a netgear WiFi router (D6400)

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                        • KeeganBundefined
                          KeeganB
                          last edited by

                          Sorry Dougal,

                          I am not following what you are suggesting? Are you saying the credentials saved to the DUET for connecting to your AP were bad?

                          Artemis
                          Rostock Max v2
                          Orion

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                          • Dougal1957undefined
                            Dougal1957
                            last edited by

                            yes indeed

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                            • KeeganBundefined
                              KeeganB
                              last edited by

                              Thanks, I will certainly try that. It won't hurt anything and if it resolves this issue, Ill be ecstatic!

                              Artemis
                              Rostock Max v2
                              Orion

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                              • Dougal1957undefined
                                Dougal1957
                                last edited by

                                Use the M588 to remove it from the list first before trying to re-instate it

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                                • KeeganBundefined
                                  KeeganB
                                  last edited by

                                  I didn't have much time last night, but I tested your idea Dougal. Nope 😞

                                  Artemis
                                  Rostock Max v2
                                  Orion

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                                  • Dougal1957undefined
                                    Dougal1957
                                    last edited by

                                    I didn't think it would TBH your symptoms are different to what mine were but it was worth a try.

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                                    • KeeganBundefined
                                      KeeganB
                                      last edited by

                                      Yeah, I wasn't holding much hope, but it was easy enough to give it a shot! Thanks

                                      Artemis
                                      Rostock Max v2
                                      Orion

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                                      • TimVukmanundefined
                                        TimVukman
                                        last edited by

                                        Hi
                                        I am jumping in here too as I had written my own post on this issue between last night and today. I will collect some data based on the gcodes posted here that will provide the data. I have not been able to connect today because I upgraded to 1.20.7 and something must have gone wrong because now I can't get the Wifi to initialize.

                                        I can say that I never had the connection to the printer drop when I was running 1.18.2. That says the connection from the printer to the network and from the DWC to the printer both had enough signal strength. I will get the numbers if I can.

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                                        • TimVukmanundefined
                                          TimVukman
                                          last edited by

                                          Hi
                                          I am going to try to downgrade to 1.18.2 since that is when everything was working properly. I currently can't initialize the Wifi module. Any way to test if it is ok?

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                                          • dc42undefined
                                            dc42 administrators
                                            last edited by

                                            @TimVukman:

                                            Hi
                                            I am jumping in here too as I had written my own post on this issue between last night and today. I will collect some data based on the gcodes posted here that will provide the data. I have not been able to connect today because I upgraded to 1.20.7 and something must have gone wrong because now I can't get the Wifi to initialize.

                                            Did you follow the upgrade instructions at https://duet3d.com/wiki/Upgrading_to_DuetWiFiFirmware_1.19 ? In particular, the but about using M587 to enter your WIFI access point ssid and password.

                                            Duet WiFi hardware designer and firmware engineer
                                            Please do not ask me for Duet support via PM or email, use the forum
                                            http://www.escher3d.com, https://miscsolutions.wordpress.com

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