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    PanelDue White screen after firmware update

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    • Kris75undefined
      Kris75
      last edited by Kris75

      Hello,

      I have an issue with my PanelDue 5i integrated board v1.0. The problem is that, after firmware update it displays nothing but a white screen.
      1). I am uploading the version 1.24, the PanelDue-v2-5.0.bin file, after the reset, there is a white screen and no response to touch
      2). I am loading version 1.24, the PanelDue-5.0i-7.0i.bin file, after the reset, there is a white screen, the screen makes a sound when I touch in places where the screen calibration points should be, after clicking on the last point the screen displays gray stripes, reacts with a sound when touching random places on the screen.
      3). I am loading version 1.24, the file PanelDue-v3-5.0.bin - the reaction is the same as in point 2.
      I was loading various versions from 1.17 to 3.4.0 with v2 and v3 files for PanelDue5i - screen is still white.
      I am using Boss 1.9.1, when flashing I select Erase All, Boot to Flash and Lock
      Can someone tell me what might be causing the problems and how to solve them?20220118_173820.jpg 20220118_134747.jpg

      Nurgelrotundefined 1 Reply Last reply Reply Quote 0
      • Nurgelrotundefined
        Nurgelrot @Kris75
        last edited by

        @kris75 When mine did this it was because I flashed it with the wrong firmware file. In my case I confused the 7i with the 7 v3. Erasing and reflashing corrected it.

        Kris75undefined 1 Reply Last reply Reply Quote 0
        • Kris75undefined
          Kris75 @Nurgelrot
          last edited by

          @nurgelrot said in PanelDue White screen after firmware update:

          When mine did this it was because I flashed it with the wrong firmware file. In my case I confused the 7i with the 7 v3. Erasing and reflashing corrected it.

          I was uploading all files from different versions available on github, all on a white screen.

          1 Reply Last reply Reply Quote 0
          • Phaedruxundefined
            Phaedrux Moderator
            last edited by

            I believe this should be the correct file
            https://github.com/Duet3D/PanelDueFirmware/releases/download/3.4.0/PanelDueFirmware-3.4.0-5.0i.bin

            The screen doesn't look white though in your photo, it looks like there are stripes as if the LCD is failing.

            Was the Paneldue working previously?

            Z-Bot CoreXY Build | Thingiverse Profile

            Kris75undefined 1 Reply Last reply Reply Quote 0
            • Kris75undefined
              Kris75
              last edited by

              @phaedrux said in PanelDue White screen after firmware update:

              The screen doesn't look white though in your photo, it looks like there are stripes as if the LCD is failing.
              Was the Paneldue working previously?

              yes, it worked before. The bars appear when I load the PanelDue-5.0i-7.0i.bin file, e.g. since version 1.24

              Phaedruxundefined 1 Reply Last reply Reply Quote 0
              • Kris75undefined
                Kris75 @Phaedrux
                last edited by Kris75

                @phaedrux said in PanelDue White screen after firmware update:

                I believe this should be the correct file
                https://github.com/Duet3D/PanelDueFirmware/releases/download/3.4.0/PanelDueFirmware-3.4.0-5.0i.bin

                The screen doesn't look white though in your photo, it looks like there are stripes as if the LCD is failing.

                Was the Paneldue working previously?

                Unfortunately, PanelDueFirmware-3.4.0-5.0i.bin is not working.
                after the reset there is a white screen, the screen makes a sound when I touch in places where the screen calibration points should be, after clicking on the last point the screen displays gray stripes, it reacts with a sound when you touch random places on the screen.

                1 Reply Last reply Reply Quote 0
                • Phaedruxundefined
                  Phaedrux Moderator @Kris75
                  last edited by

                  @kris75 said in PanelDue White screen after firmware update:

                  The bars appear when I load the PanelDue-5.0i-7.0i.bin file, e.g. since version 1.24

                  Are you saying firmware before 1.24 still work correctly?

                  Z-Bot CoreXY Build | Thingiverse Profile

                  Kris75undefined 1 Reply Last reply Reply Quote 0
                  • Kris75undefined
                    Kris75 @Phaedrux
                    last edited by

                    @phaedrux said in PanelDue White screen after firmware update:

                    Are you saying firmware before 1.24 still work correctly?

                    No. Now no software works.
                    I was uploading versions from 1.17 to 3.4 - it does not work

                    1 Reply Last reply Reply Quote 0
                    • Phaedruxundefined
                      Phaedrux Moderator
                      last edited by

                      Can you show a screen shot of your Bossa window so we can verify the settings?

                      Z-Bot CoreXY Build | Thingiverse Profile

                      Kris75undefined 1 Reply Last reply Reply Quote 0
                      • Kris75undefined
                        Kris75 @Phaedrux
                        last edited by Kris75

                        @phaedrux said in PanelDue White screen after firmware update:

                        Can you show a screen shot of your Bossa window so we can verify the settings?

                        ok. This is a sample file from version 1.24
                        Bossa_PanelDue.PNG

                        1 Reply Last reply Reply Quote 0
                        • Kris75undefined
                          Kris75
                          last edited by

                          Can anyone help? Is the paneldue to be thrown into the garbage?

                          1 Reply Last reply Reply Quote 0
                          • Phaedruxundefined
                            Phaedrux Moderator
                            last edited by

                            Can you post a better photo of the screen? It looks more like the screen is damaged than a firmware problem.

                            Z-Bot CoreXY Build | Thingiverse Profile

                            1 Reply Last reply Reply Quote 0
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