Motors doesn't work on drives from Duex 5

fcwilt

I don't see anything odd in the file.

It looks like the boards are mounted to a metal plate. If so, did you check for any shorts to the plate.

If not at this point I think you need to get @dc42 involved - you may have a defective board or ribbon cable.

Frederick

Eken

@fcwilt
Ok, thanks a lot for your time and effort!
The board is mounted on brass extenders for PC motherboards, extra tall so there should be enough clearance.
Hmm maybe I can find another ribbon cable just for trying something…

I’ve never used the </> button, only knew about the ‘’’

fcwilt

@eken

Did you check to be sure there was no continuity from power in (positive or negative) to the metal plate?

Frederick

Eken

@fcwilt
Yes, nothing there.
0V
0.L ohm
Have measured at multiple locations (+/- on Duet, Duex and PSU)

Phaedrux

@eken said in Motors doesn't work on drives from Duex 5:

Hmm maybe I can find another ribbon cable just for trying something…

Does the ribbon cable have continuity on all it's pins?

Eken

@phaedrux
Yes it has.
So I didn’t bother looking for another cable to try with.

Phaedrux

@eken said in Motors doesn't work on drives from Duex 5:

@phaedrux
This is a "new" Duex, ordered it 13 months ago and installed it this week.

When and where was the Duex purchased?

Eken

@phaedrux
End of 11/2 2021, RepRapPro.me

Phaedrux

It would be out of warranty, but seeing as it hasn't been used until now, and the issue seems to be that the Duex is not being detected at all, I think we should cover it under warranty.

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

Eken

@phaedrux
Thanks for the reply!
I’ve sent an email now.

Eken

@phaedrux
Recieved my new Duex yesterday and work out just great now!
Now I'm off to get use of some 3-point-independent-z-motor-super-mega-heavy-duty-auto-bed-leveling

Thanks for your help and thanks to Duet-team and reprappro.me for the quick handling of the warranty case!

Phaedrux

Glad you're up and running now.