Duet3D Logo Duet3D
    • Tags
    • Documentation
    • Order
    • Register
    • Login

    PanelDue 5i White Screen

    Scheduled Pinned Locked Moved Solved
    PanelDue
    5
    23
    1.2k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • conradhoshallundefined
      conradhoshall
      last edited by

      I have a duet 2 wifi with firmware version 3.4.1. I am attempting to use the paneldue5i I purchased ad the same time as the board. I have been able to hook up the paneldue physically and it read that it was running firmware 1.24. However, the paneldue always said "connecting" and was never actually usable with the machine. I reset the paneldue planning to flash updated firmware. I have made several attempts at flashing the updated firmware but have never gotten past a white screen on the paneldue 😞

      1 Reply Last reply Reply Quote 0
      • Phaedruxundefined
        Phaedrux Moderator
        last edited by

        The firmware on the Paneldue will need to be updated to match the Duet firmware for it to be able to communicate.

        You'll also need to add a command to the config.g on the Duet to have it communicate with the PanelDue. M575 P1 B57600 S1

        Are you following these steps to update the firmware on the PD?
        https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_PanelDue

        Z-Bot CoreXY Build | Thingiverse Profile

        conradhoshallundefined 1 Reply Last reply Reply Quote 0
        • conradhoshallundefined
          conradhoshall @Phaedrux
          last edited by

          @phaedrux said in PanelDue 5i White Screen:

          M575 P1 B57600 S1

          Thanks for your response.
          My paneldue firmware is the same version number as the mainboard and I've made sure it's for the 5i like I have.
          Yes, I do have the M575 command in my config.g (location within config.g doesn't matter right? I have it at the end)
          Yes, I have been following your link. However, when I go down the checklist, I notice some differences.

          1st difference: In the guide in the link you sent under the "Update Firmware" section, it says to open the "0:/firmware" folder. Nothing I have under system was inside folders, just a big list of files. So, I made a "fimware" directory and put all the .bin files in there. Doesn't seem to have made a difference either way.

          2nd difference: after uploading the new paneldue firmware .bin file, I right click on it per the guide, but there is no "install firmware file" option; only the regular options like "rename" and "download". I'll include a screenshot.Screen Shot 2022-09-13 at 8.43.52 AM.png

          Thanks for your help.

          dc42undefined 1 Reply Last reply Reply Quote 0
          • dc42undefined
            dc42 administrators @conradhoshall
            last edited by

            @conradhoshall if the PanelDue is showing a white screen then you need to update it via USB as described at https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_PanelDue#firmware-update-via-usb.

            Duet WiFi hardware designer and firmware engineer
            Please do not ask me for Duet support via PM or email, use the forum
            http://www.escher3d.com, https://miscsolutions.wordpress.com

            conradhoshallundefined 1 Reply Last reply Reply Quote 0
            • conradhoshallundefined
              conradhoshall @dc42
              last edited by

              @dc42 I was afraid you'd say that. I only have a mac and have not been able to get Bossa to work. Is there an alternative you'd recommend?

              jay_s_ukundefined 1 Reply Last reply Reply Quote 0
              • jay_s_ukundefined
                jay_s_uk @conradhoshall
                last edited by

                @conradhoshall windows? Lol
                I believe the command line version of bossa works, unless you're on an A1 Mac
                https://docs.duet3d.com/en/User_manual/RepRapFirmware/Updating_PanelDue#update-firmware-from-command-lineconsole

                Owns various duet boards and is the main wiki maintainer for the Teamgloomy LPC/STM32 port of RRF. Assume I'm running whatever the latest beta/stable build is

                conradhoshallundefined 1 Reply Last reply Reply Quote 0
                • conradhoshallundefined
                  conradhoshall @jay_s_uk
                  last edited by

                  @jay_s_uk Ok, I've got an intel chip so we should be ok.
                  I'm working through the link you sent. This is what I'm getting in my terminal:

                  Screen Shot 2022-09-14 at 9.06.41 AM.png
                  There's no /dev/tty.usbmodem14101 or any other device. I started troubleshooting by switching usb cables and usb ports thinking that might be the problem. Finally I plugged into my duet mainboard just to see if the terminal would read it, just to rule out the usb ports and cable.

                  Screen Shot 2022-09-14 at 9.12.46 AM.png

                  My terminal is detecting the duet main board; something is up with the paneldue.

                  dc42undefined conradhoshallundefined 2 Replies Last reply Reply Quote 0
                  • Phaedruxundefined
                    Phaedrux Moderator
                    last edited by

                    Take a look at this post on using Bossa on a Mac

                    https://forum.duet3d.com/topic/11445/flashing-firmware-on-mac-os-x

                    Z-Bot CoreXY Build | Thingiverse Profile

                    1 Reply Last reply Reply Quote 0
                    • dc42undefined
                      dc42 administrators @conradhoshall
                      last edited by

                      @conradhoshall have you tried pressing the PanelDue Erase button followed by the Reset button?

                      Duet WiFi hardware designer and firmware engineer
                      Please do not ask me for Duet support via PM or email, use the forum
                      http://www.escher3d.com, https://miscsolutions.wordpress.com

                      conradhoshallundefined 1 Reply Last reply Reply Quote 0
                      • conradhoshallundefined
                        conradhoshall @conradhoshall
                        last edited by

                        @conradhoshall Oooh, nice, I'll check this out.

                        1 Reply Last reply Reply Quote 0
                        • conradhoshallundefined
                          conradhoshall @dc42
                          last edited by

                          @dc42 Ok, I've tried erase, reset multiple times. No change. Terminal still won't recognize the paneldue. I did follow Phaedrux' link and got everything prepped but until the PanelDue is recognized it's kind of mute.

                          1 Reply Last reply Reply Quote 0
                          • Phaedruxundefined
                            Phaedrux Moderator
                            last edited by

                            Were you able to get bossa working? Does the PanelDue show there?

                            Z-Bot CoreXY Build | Thingiverse Profile

                            conradhoshallundefined 1 Reply Last reply Reply Quote 0
                            • conradhoshallundefined
                              conradhoshall @Phaedrux
                              last edited by

                              @phaedrux I've never gotten the GUI version of BOSSA working. Is there a difference in how it works vs command line?

                              1 Reply Last reply Reply Quote 0
                              • Phaedruxundefined
                                Phaedrux Moderator
                                last edited by

                                No but it does give a GUI to see some more info.

                                Do you have a raspberry pi to check with perhaps?

                                Z-Bot CoreXY Build | Thingiverse Profile

                                conradhoshallundefined 1 Reply Last reply Reply Quote 0
                                • conradhoshallundefined
                                  conradhoshall @Phaedrux
                                  last edited by

                                  @phaedrux I'm going to try borrowing my dad's windows computer.

                                  Phaedruxundefined 1 Reply Last reply Reply Quote 0
                                  • Phaedruxundefined
                                    Phaedrux Moderator @conradhoshall
                                    last edited by

                                    @conradhoshall If there is still nothing showing up after doing an erase/reset while connected to USB than we'd have a better idea if the paneldue is failing or not.

                                    Z-Bot CoreXY Build | Thingiverse Profile

                                    conradhoshallundefined 1 Reply Last reply Reply Quote 0
                                    • conradhoshallundefined
                                      conradhoshall @Phaedrux
                                      last edited by

                                      @phaedrux I got on a windows computer, got BOSSA downloaded. The GUI is working fine. Unfortunately, the Bossa port is not visible in device manager and the PanelDue is not visible in the BOSSA GUI. I've tried all the USB ports. The PanelDue lights up while plugged in but will do nothing else. I've done an erase and reset while plugged into USB and there is no reaction whatsoever; the PanelDue continues to show white screen and doesn't even flinch during erase and reset.

                                      1 Reply Last reply Reply Quote 0
                                      • Phaedruxundefined
                                        Phaedrux Moderator
                                        last edited by

                                        Thanks for patiently testing. When and where did you purchase the PanelDue?

                                        Z-Bot CoreXY Build | Thingiverse Profile

                                        conradhoshallundefined 1 Reply Last reply Reply Quote 0
                                        • conradhoshallundefined
                                          conradhoshall @Phaedrux
                                          last edited by

                                          @phaedrux I purchased it from Filastruder about 2 months ago.

                                          1 Reply Last reply Reply Quote 0
                                          • Phaedruxundefined
                                            Phaedrux Moderator
                                            last edited by

                                            Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

                                            Z-Bot CoreXY Build | Thingiverse Profile

                                            conradhoshallundefined 1 Reply Last reply Reply Quote 0
                                            • First post
                                              Last post
                                            Unless otherwise noted, all forum content is licensed under CC-BY-SA