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    Board cannot update firmware

    Firmware installation
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    • GeckoBox3D
      GeckoBox3D last edited by

      So after trying to update my firmware, the board seems to not accept any new files to update?

      First I tried the web control firmware, this went fine. Next up firmware and web server…. I hit upload in the general tab as usual, and it says 'error' when trying to upload it?
      I then tried placing these on the sd card directly and using M997 S0 in both the web interface and through usb control but nothing. It says duetfirmware.bin does not exist.

      Interestingly, it will not let me upload files for printing either, it comes up with the same 'error' bar when uploading the file. Other commands on the web interface still work.

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      • InSanity
        InSanity last edited by

        What browser are you using, have you tried different browsers ? Sometimes you can get an error uploading if you have other sessions open at the same time on say another PC.

        Jeff

        Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

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        • T3P3Tony
          T3P3Tony administrators last edited by

          When you placed the files directly on the SD card did you put them in the /sys subfolder?

          have you had a look here:
          https://duet3d.com/wiki/Updating_main_firmware

          and here:
          https://duet3d.com/wiki/Updating_WiFi_firmware_or_DuetWebControl_files

          It should not be looking for "duetfirmware.bin"

          www.duet3d.com

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          • Dougal1957
            Dougal1957 last edited by

            Think the Clue might be that the Op did the DWC First this is probably why the rest is failing The WiKi does explicitly state the order of upgrade is Duet Fw followed by WiFi Server followed by DWC.

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            • GeckoBox3D
              GeckoBox3D last edited by

              I think that might be the case Dougal, although I don't know how to uninstall the DWC or where to find the old version. I did not see this in the Wiki till after I followed the recent firmware update thread by Chrishamm which had the link for the DWC first, and then the firmware.

              Otherwise, yes I have placed it in the .sys folder and there are no other sessions open. Other browsers give the same error.

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              • T3P3Tony
                T3P3Tony administrators last edited by

                It should still work from USB, even if DWC is not working properly due to a firmware mismatch.

                Can you confirm you have the files named correctly? you originally said there was an error finding the firmware file, even from usb.

                www.duet3d.com

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                • GeckoBox3D
                  GeckoBox3D last edited by

                  I kept the name the same as what I downloaded, and tried renaming it to what it wanted to find in the error message.

                  For reference, this is "Duetwififirmware-1.17b.bin" and "duetwififirmware.bin"

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                  • T3P3Tony
                    T3P3Tony administrators last edited by

                    please can you do a cut and paste of the M997 response, I think capitalisation is important so try with the files names as they are here:
                    https://duet3d.com/wiki/Updating_WiFi_firmware_or_DuetWebControl_files

                    www.duet3d.com

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                    • GeckoBox3D
                      GeckoBox3D last edited by

                      I'm using M997 S0…. it responds with

                      SENT: M997 S0
                      RECEIVED: Error: Firmware binary "DuetWiFiFirmware.bin" not found

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                      • InSanity
                        InSanity last edited by

                        Sounds like you file needs to be named exactly "DuetWiFiFirmware.bin" with the same exact capitalization.

                        Jeff

                        Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

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                        • GeckoBox3D
                          GeckoBox3D last edited by

                          I have tried that, and it doesn't work. I have updated my old duet board using the downloaded file names before. I also doubt that is the issue, as if it was everyone else who downloaded the latest update would have this problem.

                          Does anyone know how to start from scratch and reupload firmware?

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                          • InSanity
                            InSanity last edited by

                            I used backup procedure #3 when I replaced my main CPU on the board. See link:

                            Updating main firmware

                            Jeff

                            Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

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                            • dc42
                              dc42 administrators last edited by

                              If you upload new firmware via DWC and accept DWC's offer to install it, then DWC will do the file renaming for you. If you copy the new firmware file to the SD card any other way, then you need to rename the file to the correct name yourself.

                              Duet WiFi hardware designer and firmware engineer
                              Please do not ask me for Duet support via PM or email, use the forum
                              http://www.escher3d.com, https://miscsolutions.wordpress.com

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                              • T3P3Tony
                                T3P3Tony administrators last edited by

                                @dc42:

                                If you upload new firmware via DWC and accept DWC's offer to install it, then DWC will do the file renaming for you. If you copy the new firmware file to the SD card any other way, then you need to rename the file to the correct name yourself.

                                That I did not know. How clever is it (just strip the last characters in the file name or inspect the binary header for what firmware type it is?)

                                www.duet3d.com

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                                • GeckoBox3D
                                  GeckoBox3D last edited by

                                  I will be using the software in back up procedure 3 tonight to bring the board back to life… However I might suggest that incompatible firmware/DWC/wifiserver releases should come with a warning message to stop incompatible installs. Having the wiki is great, but it feels backwards to have to find important info in it after you make the mistake....

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                                  • InSanity
                                    InSanity last edited by

                                    @GeckoBox3D:

                                    I will be using the software in back up procedure 3 tonight to bring the board back to life… However I might suggest that incompatible firmware/DWC/wifiserver releases should come with a warning message to stop incompatible installs. Having the wiki is great, but it feels backwards to have to find important info in it after you make the mistake....

                                    You may actually have to downgrade the firmware and then update DWC and WiFIServer then upgrade as needed.

                                    Jeff

                                    Duet WiFi Powered FFCP with E3D legends hotend system. BLTouch grid leveling.

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                                    • dc42
                                      dc42 administrators last edited by

                                      @GeckoBox3D:

                                      I have tried that, and it doesn't work. I have updated my old duet board using the downloaded file names before. I also doubt that is the issue, as if it was everyone else who downloaded the latest update would have this problem.

                                      If you send M997 manually then the file names in /sys must be exactly right, e.g. DuetWiFiFirmware.bin.

                                      The general rule is:

                                      1. Install new main firmware. This is always compatible with the previous version of DWC and DuetWiFiServer - although not necessarily compatible with much older versions of DWC.

                                      2. Install the new DuetWiFiServer, if there is a new one.

                                      3. Finally, install the new DWC.

                                      In what way did it "not work" when you renamed the downloaded firmware file to DuetWiFiFirmware.bin and sent M997 S0 ?

                                      Duet WiFi hardware designer and firmware engineer
                                      Please do not ask me for Duet support via PM or email, use the forum
                                      http://www.escher3d.com, https://miscsolutions.wordpress.com

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                                      • GeckoBox3D
                                        GeckoBox3D last edited by

                                        It did exactly the same as explained above, if I try to upload it via the DWC it says 'error' in the loading bar (same as any upload including .stl files for printing), and if I upload it via usb I get the "DuetWifiFirmware.bin not found" message. This is with and without renaming the files.

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                                        • dc42
                                          dc42 administrators last edited by

                                          See backup procedure #1 at https://duet3d.com/wiki/Updating_main_firmware.

                                          Duet WiFi hardware designer and firmware engineer
                                          Please do not ask me for Duet support via PM or email, use the forum
                                          http://www.escher3d.com, https://miscsolutions.wordpress.com

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                                          • thooijer
                                            thooijer last edited by

                                            Last night , experienced almost the same thing.
                                            Updated in the wrong order via the web interface.
                                            Could see a message that renaming failed in the web interface.
                                            Adding the new DuetWifiFirmware.bin to the sd card in the sys folder then M997 S0 would wipe the DuetWifiFirmware.bin file and
                                            gave the error :Firmware binary "DuetWiFiFirmware.bin" not found.
                                            Procedure 3 did the trick, updated to the latest firmwares and webinterface now.

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                                            • GeckoBox3D
                                              GeckoBox3D last edited by

                                              @thooijer:

                                              Last night , experienced almost the same thing.
                                              Updated in the wrong order via the web interface.
                                              Could see a message that renaming failed in the web interface.
                                              Adding the new DuetWifiFirmware.bin to the sd card in the sys folder then M997 S0 would wipe the DuetWifiFirmware.bin file and
                                              gave the error :Firmware binary "DuetWiFiFirmware.bin" not found.
                                              Procedure 3 did the trick, updated to the latest firmwares and webinterface now.

                                              Exactly the same for me as well. Renaming files did not work at all, no matter what interface I used. Quite a pain though, I feel like there should be a warning message for installing non-compatible firmwares.

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                                              • hum3
                                                hum3 last edited by

                                                Another in the heffalump trap!

                                                I had loaded the Web Interface first. Fix was like procedure 1.

                                                • Power down and extracted the uSD card

                                                • Copy and rename the latest set of files

                                                • Reinserted card and powered on

                                                • Send the command on the web interface M997 S0 this upgraded the firmware

                                                • Then upgraded the WIFI server using the web server

                                                Looking better - so back to rebuild the Ormerod 1. Such quiet motors - lovely.,

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                                                • 3dprinting meathead
                                                  3dprinting meathead last edited by

                                                  @hum3:

                                                  Another in the heffalump trap!

                                                  I had loaded the Web Interface first. Fix was like procedure 1.

                                                  • Power down and extracted the uSD card

                                                  • Copy and rename the latest set of files

                                                  • Reinserted card and powered on

                                                  • Send the command on the web interface M997 S0 this upgraded the firmware

                                                  • Then upgraded the WIFI server using the web server

                                                  Looking better - so back to rebuild the Ormerod 1. Such quiet motors - lovely.,

                                                  Nice, I guess i was the odd ball out, I updated the web controller and interface no problem but couldn't update the firmware-had to rename it, and now all set.
                                                  Now I just need to figure out how to enable the configurator file I made. Commence the forum search!

                                                  Edit:Nailed it! on to BLtouch

                                                  If I can learn it, than anyone can learn it.

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