I've debated whether to send this post for days now...
I've spent quite a bit of money on my two Duet 2 wifis and my new Duet 3 motherboards. I admit that all of this isn't my strong suit, but I love problem solving and technology. I have been trying to get my Duet 3 setup now for the better part of a week. There have been multiple users answer my question and without their incredible knowledge and generosity, I wouldn't be as far as I am. BUT it is hard to make any progress when you don't know if anyone is going to reply to my post. This forum, from what I can tell is the main point of technical support for our projects. As far as I can tell, David is the only person who responds to forum questions. He responded to one of my questions a day or two ago, I posted a followup and haven't heard back from him. Not sure, but David sounds like the head dude here and should be working on making better and cooler motherboards.
My question is why isn't there more Duet3D tech support people (are there any?!) roaming this forum, all the time. If this was the secondary point of tech support contact, then an occaisional check in from tech support would be fine. But THIS is it.
From the Contact us page on the website:
"If you have a technical query then please check the documentation and use the forum as the first point of contact. Both David and Tony will be able to help on the forums, and if it is an issue that effects more than just you everyone will benefit from seeing the answer.
Emails are likely to get a lower priority than forum posts and support cannot be given over the telephone."
Again, this is not criticism of the users who give of their time to answer questions, it is towards Duet3D for not providing any meaningful technical support for those of us who have spent real money on their premium products.
Thanks and have at me I guess.
Professor of Lighting and Scenic Design
Northwest Missouri State Universty