@SpeedyDad I wasn't suggesting that you change the input pin (it depends on where you have the pz probe connected). Your original M558 was:
M558 P8 C"121.io0.in" H10 F700 T16000
and I was suggesting that you could change it to something like:
M558 K0 P8 C"^!121.io0.in" H10 F700 T16000
M558 K0 P8 C"^!121.io0.in" R0.5 H5 F400 A2 T24000
M558 K0 P8 C"^!121.io0.in" R1.0 H5 F400 A5 T24000
E3D is also suggesting that you turn off the heaters (the B1) but I don't do that and it has been working well for me.
All that said, if you have the correct pin in the M558 command with ^! and it shows not triggered when idle but when you tap the hotend the www interface doesn't show the z probe triggered then you have a problem. You can post your config.g and maybe I (or someone) can suggest a problem. Also, are you sure your crimps are good?
The "commands section" is for non-standard usage of the probe or to reprogram the settings. You can ignore that until you find you want to do one of those things.