In the unlikely scenario you have been getting defective heater cartridges I am sure E3D would take that very seriously and would want to know about that. Understandably they would probably have you go through a troubleshooting process first before they get to that conclusion.
Here are some ideas.
-
strip the heat shrink, and insulation near the burn spot. Then visually inspect for defective crimp, or broken strands in that area.
-
Strip some fresh wire near the cartridge so the burnt wiring doesn't affect the reading. Then measure the resistance across the heater with an ohm meter to rule out bad cartridge. E3d publishes resistance specs for their heaters. The reading could be bad from damage from overheating so this might not be a conclusive indication of the cause.
-
Check the installation of your thermistor to verify that its not shorting, intermittently failing open circuit, or decoupled from the heater block.
-
Check that the 12v supply voltage is actually in the 12-14V range. Note that if you are using a 12V 40 watt cartridge this becomes 54 Watts at 14v!
If you have everything secured with double strain relief, and its not catching on anything at any point in travel you should be ok. Be careful while installing stuff, wiring the printer, moving axis's around before you have the wiring secured. I have broken wires to thermistors before doing this.
Thermistors also have different characteristics. We need to tell the firmware which one we are using, so when it reads the voltage it can translate this to the correct temperature.
I think what they were suggesting since E3D supplied thermistors have a different value than the Generic 100k NTC that are commonly found is to make sure that
-
you have the correct values set in firmware for the E3D Supplied thermistor.
-
If you are using a different thermistor, that you have the correct values set for that which will almost certainly be different than the one E3D supplies.