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How is warranty service provided?

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  • undefined
    zapta @RyanP
    last edited by 15 Dec 2020, 20:31

    @RyanP, a side note for the future, you may want to look into adding a solid state relay or an external power mosfet for the bed.

    This will offload the high currents from your duet.

    IIRC, there is an official duet web page that discusses this option but I can't find it at the moment.

    undefined undefined 2 Replies Last reply 15 Dec 2020, 21:28 Reply Quote 0
    • undefined
      Phaedrux Moderator @zapta
      last edited by 15 Dec 2020, 21:28

      @zapta https://duet3d.dozuki.com/Wiki/Choosing_a_bed_heater

      Z-Bot CoreXY Build | Thingiverse Profile

      1 Reply Last reply Reply Quote 0
      • undefined
        RyanP
        last edited by 16 Dec 2020, 01:55

        Perfect guys.

        @Phaedrux regarding unit. Digitmakers simply directed me to the online warranty submission. I have completed all of that but don't know how the approval process works.

        Basically I simply want my largest printer back up and running, for the next week and a half so I can fill more orders.

        CR10S, August 2018
        Anycubic Photon S December 2019
        Ender 5 Feb 2020
        Ender 5 Plus May 2020
        Anycubic Photon Mono X Nov 2020
        ~
        https://3dimensiongames.com/

        undefined 1 Reply Last reply 16 Dec 2020, 06:04 Reply Quote 0
        • undefined
          RyanP @zapta
          last edited by 16 Dec 2020, 01:57

          @zapta

          I'm starting a Hevo build. As I go through that I will be doing small, more intermediate settings and mods to my printers. One major thing I am waiting until the Christmas rush is over is to do the 3.x firmware update. Figured I'd to all three current printers during the Hevo build.

          CR10S, August 2018
          Anycubic Photon S December 2019
          Ender 5 Feb 2020
          Ender 5 Plus May 2020
          Anycubic Photon Mono X Nov 2020
          ~
          https://3dimensiongames.com/

          undefined 1 Reply Last reply 16 Dec 2020, 14:49 Reply Quote 0
          • undefined
            Phaedrux Moderator @RyanP
            last edited by 16 Dec 2020, 06:04

            @RyanP In that case consider this your approval. Include a link to this thread when you submit your form.

            Z-Bot CoreXY Build | Thingiverse Profile

            undefined 1 Reply Last reply 16 Dec 2020, 14:48 Reply Quote 0
            • undefined
              RyanP @Phaedrux
              last edited by 16 Dec 2020, 14:48

              @Phaedrux said in How is warranty service provided?:

              @RyanP In that case consider this your approval. Include a link to this thread when you submit your form.

              I supplied this link in the form from the get go, I just don't know what the next step is.

              CR10S, August 2018
              Anycubic Photon S December 2019
              Ender 5 Feb 2020
              Ender 5 Plus May 2020
              Anycubic Photon Mono X Nov 2020
              ~
              https://3dimensiongames.com/

              undefined 1 Reply Last reply 16 Dec 2020, 15:51 Reply Quote 0
              • undefined
                zapta @RyanP
                last edited by 16 Dec 2020, 14:49

                @RyanP said in How is warranty service provided?:

                I'm starting a Hevo build.

                My only printer is HEVO and it's reliable and served me very well. I like its simplicity. The main design change I made was switching from bowden to a direct extruder. Couldn't get decent print quality with that 600mm bowden tube despite many attempts and design variations.

                If I would build another one, I would probably look for a linear rail based design, at least for the X axis, with the expectation that it will be stiffer than the current dual 8mm steel rods.

                undefined 1 Reply Last reply 16 Dec 2020, 14:54 Reply Quote 0
                • undefined
                  RyanP @zapta
                  last edited by 16 Dec 2020, 14:54

                  @zapta

                  I'm going to build mine in stages. First is a 400x400x500 frame kit.

                  Linear rails is my goal across the board. I'm looking consistency, and predictably. Something I am only partially getting with my current spread of creality based printers.

                  I converted all my current printers to DD this year and will never go back to Bowden.

                  CR10S, August 2018
                  Anycubic Photon S December 2019
                  Ender 5 Feb 2020
                  Ender 5 Plus May 2020
                  Anycubic Photon Mono X Nov 2020
                  ~
                  https://3dimensiongames.com/

                  1 Reply Last reply Reply Quote 0
                  • undefined
                    droftarts administrators @RyanP
                    last edited by 16 Dec 2020, 15:51

                    @RyanP said in How is warranty service provided?:

                    @Phaedrux said in How is warranty service provided?:

                    @RyanP In that case consider this your approval. Include a link to this thread when you submit your form.

                    I supplied this link in the form from the get go, I just don't know what the next step is.

                    Usually, you fill in the vendor's form, with a link to this thread to show warranty approval. Then the vendor emails you about returns and replacement.

                    Ian

                    Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

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                    • undefined
                      RyanP
                      last edited by 16 Dec 2020, 15:57

                      My dealer, Digitmakers in Toronto, just emailed me and advised to bring in the board in for replacement. Thanks @Phaedrux . You guys and Duet3D are the best.

                      I can't imagine not using Duet boards in any of my printers.

                      CR10S, August 2018
                      Anycubic Photon S December 2019
                      Ender 5 Feb 2020
                      Ender 5 Plus May 2020
                      Anycubic Photon Mono X Nov 2020
                      ~
                      https://3dimensiongames.com/

                      1 Reply Last reply Reply Quote 1
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