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    NEW PROBLEM WITH 1LC CARD

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    • Gianlucaundefined
      Gianluca @Phaedrux
      last edited by

      @Phaedrux said in NEW PROBLEM WITH 1LC CARD:

      Try a factory reset

      https://docs.duet3d.com/en/Duet3D_hardware/Duet_3_family/Duet_3_Toolboard_1LC#factory-reset

      Yes, I already tried, it doesn't work.
      Attempting to install RC3+ knocked out the toolboard.
      When turned on it flashes 3 quickly and then 5 quickly for 3 times, then the red LED is off.

      droftartsundefined dc42undefined 2 Replies Last reply Reply Quote 0
      • droftartsundefined
        droftarts administrators @Gianluca
        last edited by

        @Gianluca See here for the LED flashes: https://docs.duet3d.com/User_manual/Machine_configuration/CAN_connection#led-behaviour-and-error-codes

        Number of flashes:
        3 Bad firmware CRC
        5 The bootloader requested firmware but the main board reported that it didn't have the correct firmware file

        It looks like the firmware upload failed, and the main board can't find a the correct firmware file. Download the 1LC firmware file again, and upload it to your Duet mainboard again, to the /firmware folder. Then reset the 1LC. Hopefully it will find the firmware and update, then.

        Ian

        Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

        Gianlucaundefined 1 Reply Last reply Reply Quote 0
        • Gianlucaundefined
          Gianluca @droftarts
          last edited by

          @droftarts

          Unfortunately what was recommended did not unlock the toolboard.
          I tried both in SBC and in stand alone mode.
          Would it be possible to send the card to technical assistance for repairs under warranty?
          The damage was done following DC42's instruction.
          I also purchased a new 1LC toolboard from DHM Compass Project yesterday...

          1 Reply Last reply Reply Quote 0
          • dc42undefined
            dc42 administrators @Gianluca
            last edited by

            @Gianluca said in NEW PROBLEM WITH 1LC CARD:

            When turned on it flashes 3 quickly and then 5 quickly for 3 times, then the red LED is off.

            3 times is normal after telling the board to update, it just means that board doesn't have any valid firmware on it. 5 times means the Duet main board reported that it didn't have the requested firmware. So as Ian says, download the file from Github and upload it to the Duet again.

            Duet WiFi hardware designer and firmware engineer
            Please do not ask me for Duet support via PM or email, use the forum
            http://www.escher3d.com, https://miscsolutions.wordpress.com

            Gianlucaundefined 1 Reply Last reply Reply Quote 0
            • Gianlucaundefined
              Gianluca @dc42
              last edited by

              @dc42 said in NEW PROBLEM WITH 1LC CARD:

              @Gianluca said in NEW PROBLEM WITH 1LC CARD:

              When turned on it flashes 3 quickly and then 5 quickly for 3 times, then the red LED is off.

              3 times is normal after telling the board to update, it just means that board doesn't have any valid firmware on it. 5 times means the Duet main board reported that it didn't have the requested firmware. So as Ian says, download the file from Github and upload it to the Duet again.

              Yes, that's exactly what I did last night, both in stand alone mode and in SBC, but the firmware doesn't load.
              List of tests step by step:

              • downloaded the file Duet3Firmware_TOOL1LC.bin ver. 3.5.0 RC3 from Gitub
              • copied the file into the firmware directory
              • turned off the printer
              • turned on the printer by holding down both buttons on the 1LC board for 5sec, then released. (I also tried 1 second and also keeping them pressed all the time)

              Result: no firmware loaded, 1LC card always unusable.

              If you give me a detailed procedure, I can try again...

              Gianlucaundefined 1 Reply Last reply Reply Quote 0
              • Phaedruxundefined Phaedrux marked this topic as a question
              • Gianlucaundefined
                Gianluca @Gianluca
                last edited by

                Sorry for insisting, but I have a 1LC board that is stuck after trying to install a firmware provided by the Duet team.
                Unfortunately factory reset using the two buttons doesn't work.
                Should I throw the card in the trash? Is there anything else I can try? Is there a warranty for this type of problem?
                Thank you

                1 Reply Last reply Reply Quote 0
                • Phaedruxundefined
                  Phaedrux Moderator
                  last edited by

                  Alternating 3 and 5 flashes then the main board should put a message in the DWC console saying that a firmware file was requested but not found. Check the DWC console while the 1LC is trying to load firmware and giving those flashes to see what it's requesting as missing.

                  Z-Bot CoreXY Build | Thingiverse Profile

                  Gianlucaundefined 1 Reply Last reply Reply Quote 0
                  • Gianlucaundefined
                    Gianluca @Phaedrux
                    last edited by

                    @Phaedrux said in NEW PROBLEM WITH 1LC CARD:

                    Alternating 3 and 5 flashes then the main board should put a message in the DWC console saying that a firmware file was requested but not found. Check the DWC console while the 1LC is trying to load firmware and giving those flashes to see what it's requesting as missing.

                    Thank,you, this weekend I'll make further attempts and check the messages in the DWC console.
                    I will try again in both, SBC and stand alone mode.
                    In SBC mode, is it recommended to power up the toolboard after the system is already running? (in SBC mode, the boot is very long...)

                    1 Reply Last reply Reply Quote 0
                    • Phaedruxundefined
                      Phaedrux Moderator
                      last edited by

                      I'd say it would be best to test with as minimal a setup as possible, so try standalone.

                      Z-Bot CoreXY Build | Thingiverse Profile

                      1 Reply Last reply Reply Quote 0
                      • Gianlucaundefined
                        Gianluca
                        last edited by

                        SECOND 1LC CARD BRICKED AFTER UPDATE
                        This morning I updated the printer firmware to go from 3.5 RC3 to RC4 and also the second 1LC card is now unusable.
                        The update process stopped at 96% (see photos). After 30 min i have reboot the printer and now M122 B121 gives no response.
                        Can I get warranty assistance for at least (second) toolboard? I don't want to buy a third one!!
                        All attempts made to unlock the first toolboard did not work.
                        Thank you

                        agg. bloccato.jpg

                        dc42undefined 1 Reply Last reply Reply Quote 0
                        • Phaedruxundefined
                          Phaedrux Moderator
                          last edited by

                          Is this the same can cable as before?

                          Z-Bot CoreXY Build | Thingiverse Profile

                          Gianlucaundefined 1 Reply Last reply Reply Quote 0
                          • dc42undefined
                            dc42 administrators @Gianluca
                            last edited by

                            @Gianluca what happens if you connect just one of the non-functioning tool boards to the CAN bus and hold both buttons down while powering up? What sequence of LED flashes do you see on the tool board?

                            Duet WiFi hardware designer and firmware engineer
                            Please do not ask me for Duet support via PM or email, use the forum
                            http://www.escher3d.com, https://miscsolutions.wordpress.com

                            Gianlucaundefined 1 Reply Last reply Reply Quote 0
                            • Gianlucaundefined
                              Gianluca @Phaedrux
                              last edited by

                              @Phaedrux said in NEW PROBLEM WITH 1LC CARD:

                              Is this the same can cable as before?

                              No, I have tried various canbus cables. I'm sure this isn't the problem.

                              1 Reply Last reply Reply Quote 0
                              • Gianlucaundefined
                                Gianluca @dc42
                                last edited by

                                @dc42 said in NEW PROBLEM WITH 1LC CARD:

                                @Gianluca what happens if you connect just one of the non-functioning tool boards to the CAN bus and hold both buttons down while powering up? What sequence of LED flashes do you see on the tool board?

                                I answer the questions by attaching videos.

                                VIDEO_1: startup in stand alone mode.
                                The beep at the end indicates boot completion.
                                link text

                                VIDEO_2: startup in stand alone mode with reset 1LC.
                                The beep at the end indicates boot completion.
                                link text

                                VIDEO_3: startup in SBC mode.
                                The beep at the end indicates boot completion.
                                link text

                                VIDEO_4: startup in SBC mode with reset 1LC.
                                The beep at the end indicates boot completion.
                                link text

                                The file "Duet3Firmware_TOOL1LC.bin" is present in both the firemware and SYS folders, both in the SD card (st. alone mode) and in the raspberry (SBC mode).

                                Unfortunately the toolboard reset procedure did not work with any attempts.

                                Before the toolboards were blocked, they worked fine, except for the "Can't turn heater 1 on while in fault state" error, that perhaps arose with the RC3 version.

                                Is it not possible to send the cards to load the firmware in your laboratory?

                                Thanks for the help, I really need it to get a usable printer again.

                                droftartsundefined 1 Reply Last reply Reply Quote 0
                                • droftartsundefined
                                  droftarts administrators @Gianluca
                                  last edited by

                                  @Gianluca All the videos are marked as private, so I can't see them.

                                  Ian

                                  Bed-slinger - Mini5+ WiFi/1LC | RRP Fisher v1 - D2 WiFi | Polargraph - D2 WiFi | TronXY X5S - 6HC/Roto | CNC router - 6HC | Tractus3D T1250 - D2 Eth

                                  Gianlucaundefined 2 Replies Last reply Reply Quote 0
                                  • Gianlucaundefined
                                    Gianluca @droftarts
                                    last edited by

                                    @droftarts said in NEW PROBLEM WITH 1LC CARD:

                                    @Gianluca All the videos are marked as private, so I can't see them.

                                    Ian

                                    Sorry... Could you try now?

                                    1 Reply Last reply Reply Quote 0
                                    • Gianlucaundefined
                                      Gianluca @droftarts
                                      last edited by

                                      @droftarts

                                      Have you seen the videos?
                                      Can you help me get a working printer again?
                                      Thank you

                                      jay_s_ukundefined droftartsundefined 2 Replies Last reply Reply Quote 0
                                      • jay_s_ukundefined
                                        jay_s_uk @Gianluca
                                        last edited by

                                        @Gianluca can you remove everything from the toolboard so nothing is plugged in except the CAN and power connections?
                                        I see you are using a 1LC v1.3
                                        If you just have the one toolboard in the setup and its on the end of the CAN run, I would use the built in terminating resistor rather than have a resistor on the CAN connection
                                        19bdfeb1-0ced-44da-a875-0e194d132b5f-image.png

                                        Owns various duet boards and is the main wiki maintainer for the Teamgloomy LPC/STM32 port of RRF. Assume I'm running whatever the latest beta/stable build is

                                        Gianlucaundefined 1 Reply Last reply Reply Quote 0
                                        • Gianlucaundefined
                                          Gianluca @jay_s_uk
                                          last edited by

                                          @jay_s_uk said in NEW PROBLEM WITH 1LC CARD:

                                          @Gianluca can you remove everything from the toolboard so nothing is plugged in except the CAN and power connections?
                                          I see you are using a 1LC v1.3
                                          If you just have the one toolboard in the setup and its on the end of the CAN run, I would use the built in terminating resistor rather than have a resistor on the CAN connection
                                          19bdfeb1-0ced-44da-a875-0e194d132b5f-image.png

                                          Thanks, I'll try this too, just CAN and power connected.
                                          No need to cut the track, if you look, there is the resistor on the CAN connector.
                                          I have two v1.3 boards blocked by updates, one with the electrical track cut and one with the resistor.

                                          jay_s_ukundefined 1 Reply Last reply Reply Quote 0
                                          • jay_s_ukundefined
                                            jay_s_uk @Gianluca
                                            last edited by

                                            @Gianluca i was just suggesting remove all variables, but if you want to stick to the resistor thats fine

                                            Owns various duet boards and is the main wiki maintainer for the Teamgloomy LPC/STM32 port of RRF. Assume I'm running whatever the latest beta/stable build is

                                            Gianlucaundefined 1 Reply Last reply Reply Quote 0
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