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    Panel Due stopped working

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    • brianundefined
      brian
      last edited by

      My 7" panel due stopped working while is was using it. Black screen. Wires are connected ok. Is there anyway to check to see what needs replacing, tft screen or the controller? I have been unable to connect to the duet wifi via usb or web interface for some time so cant check anything that way.

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      • dc42undefined
        dc42 administrators
        last edited by

        The most common reason for this fault is a failed backlight inverter on the TFT panel. If you have a multimeter, you can check whether it is producing any output.

        Duet WiFi hardware designer and firmware engineer
        Please do not ask me for Duet support via PM or email, use the forum
        http://www.escher3d.com, https://miscsolutions.wordpress.com

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        • elmoretundefined
          elmoret
          last edited by

          Check also that you haven't erased the PanelDue firmware.

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          • brianundefined
            brian
            last edited by

            I checked for voltage on the duet board and there was 0.8 volts. So purchased a new tft and that didnt solve the problem, so purchased a new panel due and that works except the graphics are upside down or reversed. What do i need to do to set that right.

            As a side note the old panel due/tft was constantly blinking no matter what i did would start blinking. This new one is not doing that and looks very stable, just not the right way around.

            Thanks in advance so your support.

            dc42undefined 1 Reply Last reply Reply Quote 0
            • Phaedruxundefined
              Phaedrux Moderator
              last edited by

              There is a button in the settings page to invert the display. That should get it right way round for you.

              Z-Bot CoreXY Build | Thingiverse Profile

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              • brianundefined
                brian
                last edited by

                thx Phaedrux, that worked, had to use a mirror to read it but it worked!

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                • dc42undefined
                  dc42 administrators @brian
                  last edited by

                  @brian said in Panel Due stopped working:

                  I checked for voltage on the duet board and there was 0.8 volts. So purchased a new tft and that didnt solve the problem, so purchased a new panel due and that works except the graphics are upside down or reversed. What do i need to do to set that right.

                  As a side note the old panel due/tft was constantly blinking no matter what i did would start blinking. This new one is not doing that and looks very stable, just not the right way around.

                  Thanks in advance so your support.

                  Your new PanelDue controller probably came programmed for the 5" display. If you run the 5" firmware on the 7" display, the colours are wrong and I think the display is the wrong way round too (as you found out). So if you want to get the colours right, you will need to upload the 7" firmware to it.

                  Duet WiFi hardware designer and firmware engineer
                  Please do not ask me for Duet support via PM or email, use the forum
                  http://www.escher3d.com, https://miscsolutions.wordpress.com

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                  • brianundefined
                    brian
                    last edited by

                    Yes you are right, it is the wrong color. can i assume some of the functions also wont work, eg i cant set z to 0 using G92 Z=0?

                    Also looking for instructions to update the firmware (for panel due) but cant find so far.

                    Phaedruxundefined 1 Reply Last reply Reply Quote 0
                    • Phaedruxundefined
                      Phaedrux Moderator @brian
                      last edited by

                      @brian Instructions are here: https://miscsolutions.wordpress.com/paneldue/

                      Z-Bot CoreXY Build | Thingiverse Profile

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                      • brianundefined
                        brian
                        last edited by

                        Yes thanks, i finally found them and successfully uploaded the firmware but...

                        now when the tft displays the menu (after several tedious seconds of the logo displaying) there are no boxes under the hotend icon so i cannot set the temp. Also trying to print via the sd card produces no results.

                        when the tft first lights, i can see the boxes under the hotend for a split second then it disappears. there are boxes under the hotbed icon.

                        Phaedruxundefined dc42undefined 2 Replies Last reply Reply Quote 0
                        • Phaedruxundefined
                          Phaedrux Moderator @brian
                          last edited by

                          @brian are you sure you have the right firmware for your controller?

                          Z-Bot CoreXY Build | Thingiverse Profile

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                          • brianundefined
                            brian
                            last edited by

                            Ok, i down loaded the nologo version and it works,

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                            • brianundefined
                              brian
                              last edited by

                              wait, once plugged into duet, it no longer shows the the boxes

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                              • brianundefined
                                brian
                                last edited by

                                yes i have the 3.0a controller and downloaded the v3-7.0-nologo.bin

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                                • Patundefined
                                  Pat
                                  last edited by

                                  Hi.
                                  My Panel Due stopped working after an update.

                                  Updated using bossa (writing and verifying were successful) and now the screen is black.
                                  I have to connect it multiple times to get it recognised, and i still can write and verify, but no matter which firmware i try, it doesnt work.

                                  dc42undefined 1 Reply Last reply Reply Quote 0
                                  • dc42undefined
                                    dc42 administrators @brian
                                    last edited by

                                    @brian said in Panel Due stopped working:

                                    Yes thanks, i finally found them and successfully uploaded the firmware but...

                                    now when the tft displays the menu (after several tedious seconds of the logo displaying) there are no boxes under the hotend icon so i cannot set the temp. Also trying to print via the sd card produces no results.

                                    when the tft first lights, i can see the boxes under the hotend for a split second then it disappears. there are boxes under the hotbed icon.

                                    I think either you don't have any tools defined in config.g, or the Duet firmware version you are running is too old for the PanelDue firmware you have installed.

                                    Duet WiFi hardware designer and firmware engineer
                                    Please do not ask me for Duet support via PM or email, use the forum
                                    http://www.escher3d.com, https://miscsolutions.wordpress.com

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                                    • dc42undefined
                                      dc42 administrators @Pat
                                      last edited by

                                      @pat said in Panel Due stopped working:

                                      Hi.
                                      My Panel Due stopped working after an update.

                                      Updated using bossa (writing and verifying were successful) and now the screen is black.
                                      I have to connect it multiple times to get it recognised, and i still can write and verify, but no matter which firmware i try, it doesnt work.

                                      Are you quite certain that you have chosen the correct firmware? Which version PanelDue do you have, and what TFT panel?

                                      Duet WiFi hardware designer and firmware engineer
                                      Please do not ask me for Duet support via PM or email, use the forum
                                      http://www.escher3d.com, https://miscsolutions.wordpress.com

                                      brianundefined Patundefined 2 Replies Last reply Reply Quote 0
                                      • brianundefined
                                        brian @dc42
                                        last edited by brian

                                        @dc42 The panel due is v3.0a and the 7" tft i just purchase a few days before the new panel due and i downloaded the v3-7.0-nologo.bin. Checking the tft setup shows at the top of the screen "Panel Due firmware version 1.21.3(13b1)"

                                        The duet wifi is v1.0 and firmware is 1.19 beta 7.

                                        As for the config.g, it is the same as before and has worked for many months.

                                        ; Tools
                                        M563 P0 D0 H1 ; Define tool 0
                                        G10 P0 X0 Y0 Z0 ; Set tool 0 axis offsets
                                        G10 P0 R0 S0 ; Set initial tool 0 active and standby temperatures to 0C

                                        Phaedruxundefined 1 Reply Last reply Reply Quote 0
                                        • Phaedruxundefined
                                          Phaedrux Moderator @brian
                                          last edited by

                                          @brian is there a reason to stick on 1.19 beta 7? Might be a good time to do a backup and try upgrading to 2.0

                                          Z-Bot CoreXY Build | Thingiverse Profile

                                          brianundefined 2 Replies Last reply Reply Quote 0
                                          • brianundefined
                                            brian @Phaedrux
                                            last edited by

                                            @phaedrux no reason, in fact i thought i had upgraded. i'll try again.

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