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    Guide for posting requests for help

    General Discussion
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    • T3P3Tony
      T3P3Tony administrators last edited by T3P3Tony

      Please help everyone to help you by including the following information in a post for assistance with Firmware, Hardware etc on the forum.

      • Please be civil, we are trying to help!
      • Mention which versions of RepRapFirmware, Webserver (if applicable) and Duet Web Control you are using.
      • Mention which hardware you are using (Duet 2 Wifi, Ethernet, Smart Effector, Duex5 etc) and what architecture your printer has (Cartesian, CoreXY, Delta etc.). Also if it is an issue with a specific piece of hardware post in the relevant forum.
      • Provide links to your config.g (and other .g files like homeing, bed etc, if they are relavent to the issue). These files are best attached to the forum post using the "upload file" button: 0_1530638898995_de839f51-5ccf-4ff3-9264-6027929718f0-image.png
      • If it is a question about specific hardware other than Duet 3d (e.g. a specific stepper motor) provide a link to the datasheet.
      • If it is an issue since you updated the firmware, please make sure you have read the "whats new" update for all the releases in between your old and new firmware versions.
      • Please have a search for other threads where people have had the same/similar issues. Do note however that RepRapFirmware gets updated frequently so if its an old thread treat with caution.
      • If possible describe exactly how to recreate the problem.
      • some times uploading a screen shot of the issue or a picture of how things are connected helps if that applies to your issue.
      • If you are getting an error message, include the exact error message in your post.
      • Keep your issue contained to a single thread, that way all your information is in one place and it's easier to track.
      • When that issue is resolved, if you have another unrelated issue, start a new thread for it.
      • When your issue gets resolved mark it solved for others to find in the future.

      www.duet3d.com

      1 Reply Last reply Reply Quote 6
      • T3P3Tony
        T3P3Tony administrators last edited by

        Please only reply to this post with other constructive things forum users should do before asking for help.

        www.duet3d.com

        keyz182 1 Reply Last reply Reply Quote 0
        • v0i9viper
          v0i9viper last edited by

          If possible describe exactly how to recreate the problem. If they can see it happen a quick fix is much more likely.

          1 Reply Last reply Reply Quote 0
          • dc42
            dc42 administrators last edited by

            Also please state what architecture your printer has (Cartesian, CoreXY, Delta etc.) if it may be relevant.

            Duet WiFi hardware designer and firmware engineer
            Please do not ask me for Duet support via PM or email, use the forum
            http://www.escher3d.com, https://miscsolutions.wordpress.com

            1 Reply Last reply Reply Quote 0
            • Phaedrux
              Phaedrux Moderator last edited by

              Sometimes a photo says 1000 words and doesn't require translation.

              Z-Bot CoreXY Build | Thingiverse Profile

              1 Reply Last reply Reply Quote 0
              • keyz182
                keyz182 @T3P3Tony last edited by

                @t3p3tony said in Guide for posting requests for help:

                Please only reply to this post with other constructive things forum users should do before asking for help.

                • Be civil
                deckingman 1 Reply Last reply Reply Quote 2
                • deckingman
                  deckingman @keyz182 last edited by

                  @keyz182 said in Guide for posting requests for help:

                  @t3p3tony said in Guide for posting requests for help:

                  Please only reply to this post with other constructive things forum users should do before asking for help.

                  • Be civil

                  👍

                  Ian
                  https://somei3deas.wordpress.com/
                  https://www.youtube.com/@deckingman

                  1 Reply Last reply Reply Quote 0
                  • dc42
                    dc42 administrators last edited by

                    If you are getting an error message, include the exact error message in your post.

                    Duet WiFi hardware designer and firmware engineer
                    Please do not ask me for Duet support via PM or email, use the forum
                    http://www.escher3d.com, https://miscsolutions.wordpress.com

                    1 Reply Last reply Reply Quote 0
                    • Phaedrux
                      Phaedrux Moderator last edited by Phaedrux

                      Try and keep your issue contained to a single thread, that way all your information is in one place and it's easier to track. If your issue gets resolved mark it solved for others to find in the future.

                      Z-Bot CoreXY Build | Thingiverse Profile

                      dc42 1 Reply Last reply Reply Quote 0
                      • dc42
                        dc42 administrators @Phaedrux last edited by

                        ...and when that issue is resolved, if you have another unrelated issue, start a new thread for it.

                        Duet WiFi hardware designer and firmware engineer
                        Please do not ask me for Duet support via PM or email, use the forum
                        http://www.escher3d.com, https://miscsolutions.wordpress.com

                        1 Reply Last reply Reply Quote 0
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