Duet 3 6HC - Short to ground issue.
-
@Phaedrux Hi, thank you! I've already contacted filastruder, in fact, I posted here because they sent me a form to fill, which asked to do so.
-
@tony73 Hi, yes, I have a 24v system and was trying to upgrade from a Duet 2, I've contacted filastruder support, and I'll send the board back soon for a replacement. Thank you.
-
@Ralms please contact info@duet3d.com I don't want to rush the upgrade for you.
-
Hi all,
I'm a noob with the Duet hardware and just got my first duet card with the Duet 3 6HC which I received a couple of weeks ago but haven't get the time to install it yet.
Here's my card serial, D3MB6HCV1.01 / WD41551; are you able to let me know if the card is impacted by the issue and if so should I reach out to the reseller for a replacement?
Thanks
-
@aldiallo the only way to tell for sure is test the drivers on 24V power. You are covered by warranty so its worth testing it before returning it as only part of this batch is affected.
-
@T3P3Tony said in Duet 3 6HC - Short to ground issue.:
@aldiallo the only way to tell for sure is test the drivers on 24V power. You are covered by warranty so its worth testing it before returning it as only part of this batch is affected.
Thanks T3P3Tony, I'll make some time this weekend and will give it a try and advise
-
Hi also having the issue with short to ground, already emailed support and needed to post on the forum to start the replacement process with filastruder. Serial number WD41384 with KAXS4 diodes short to ground on all drivers with 24v
-
It has been a learning experience. I will be patient though. Is the problem fixed on boards being produced now?
Is there something I can do to fix the circuit or is it the PCB itself?
This board was purchased from PrintedSolid.com (good vendor BTW).
Board SN WD41585...
-
@maxspongebob thanks for your email. and to answer the specific question. it was an issue with a specific batch of diodes. Other boards are not affected.
-
Is this issue resolved?
Do you have any ETA on resume of sale?
I need to order some boards! -
@aleohl We are working with our resellers to exchange boards with the fault. depending on where you are your local reseller may already have replacements boards.
-
This post is deleted! -
I am experiencing short to ground fault on all but driver output that I have tested. I purchased my board through Printed Solid and the Serial # is WD4159.
-
@wikipedia_Brown You will need to provide the SN of your board along with a copy of the results of the M122 command and send it to info@duet3d.com. They should confirm that it is to be replaced.
Once you have that confirmation from duet3d, send a message to support@printedsolid.com. Include the confirmation and then they will send you an RMA#.
I got a message from Dustin at Printed Solid today saying that they do not yet have replacement boards.
Hopefully soon.
-
@T3P3Tony, Can you tell us what vendors have the new corrected boards already?
-
3 boards here, no issues. 41030, 41115, 41xxx that I can't see the sticker as it is in a case, but was bought in April.
All running 24V, one on an upgraded Ender 3 Pro, one on a Railcore II 300ZL, one (latest) on a upgraded Tronxy X5SA-500 Pro.
Let me know if you need me to test something or inspect something on them.
-
@Thalios thanks - if they are working fine at 24V then no need to do anything.
-
I recently purchased a Duet 3 from Dold Mechantronik with the serial number WD41795. Have the not been notified about the faulty batch?
I haven't ordered any stepper motors or power supply yet. Is it possible to the the board without them? -
@nestea please can you email info@duet3d.com with the board serial number and the name of your supplier and when you purchased. Thanks.
-
Has this issue been resolved? Matter hackers is selling the 6HC again.
