@TNO_Marc please email sales@duet3d.com. The online shop accounts are currently for OEMs and Resellers purchasing in volume. We also may be able to assist with a reseller near you.

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

@chris-costa said in Duet 2 WiFi Warranty Claim:

Was that a warranty replacement board?

No

Where and when was the replacement board purchased?

Have you replaced the motor for the driver that has been giving the issue?

@donvukovic Hi Don,

Yes, the Duet 3 6XD is an active/available product. Here are a few North American vendors:
https://www.filastruder.com/collections/electronics/products/duet-3-mainboard-6xd-no-stepper-drivers
https://hartsmartproducts.com/products/duet-3-mainboard-6xd
https://www.matterhackers.com/store/l/duet3d-duet-3-6xd-3d-printer-controller-board/sk/MC5N34W5

@Phaedrux I will wait them till final results are gathered ;(

It's possible that an ESD event has damaged the thermistor series resistor. Please ensure your hotend metal work is grounded to the Duet ground.

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

@jay_s_uk Thanks, i will try

Thank you!

I remember you from other forums, talking up the joy of deltas! You were the voice in the hubbub that convinced me to build a delta from a kit, not that we had any direct interaction, but you always had the right bit of info, and there was that awesome bed calibration calculator you had posted online...

Looking forward to having the delta doing it's thing again.

Thanks again for your quick response and helpful answers.

Support update:
Duet3D and Filastruder have excellent customer support.
I received my replacement board quickly and my printer is running again.
Filastruder packed the replacement board in with a new order and I added the Tool Distribution board for extra protection.
Thank you all.

Individually boxed for 1XDs is a fairly recent thing, it is possible they received them from Duet3D not individually boxed... but the reseller should have packaged them in a way to protect them, and/or offer to exchange. Packing PCBs between leadscrews and wood shows a lack of understanding of the product. 😕

@T3P3Tony I doublechecked, there are indeed just 32 connectors in the package. Weird, I bought the Duet from your official reseller Dold Mechatronik here in Germany and it did not seem to have been tampered with.

Anyway, thanks a lot for your offer! But while I do highly appreciate it, it does not really make sense to force you to ship a couple of these connectors to Germany. I will buy them here instead, then I will get them faster - and in exchange I will prefer to nag you quite probably with some more questions here when the printer runs with its new heart - Phaedrux knows what I am up to and the current state 😉
(In case anyone else has the same problem, Reichelt Elektronik sells them for 10 Cent a piece.)

By the way, by searching for the part no. you mentioned I actually stumbled upon the site in your documentation where the separate parts of the crimp connectors are listed (albeit with a nonexistant JST part no. at least for the VH connector I need, see https://www.jst-mfg.com/product/pdf/eng/eVH.pdf for the correct one): https://docs.duet3d.com/User_manual/Troubleshooting/Parts

May I suggest you add a link to that page to the appropriate section of https://docs.duet3d.com/Duet3D_hardware/Duet_3_family/Duet_3_Mainboard_6HC_Hardware_Overview ?

@droftarts Thanks very much!

@tylersuard it’s really only intended for high-end/large printers, is a premium product, not mainstream.

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

@Makergal3D said in What I need to order:

I supposed they are the same in DUET.

The daughter boards are a bit different than the E3D amplifier boards.

https://docs.duet3d.com/en/Duet3D_hardware/Accessories/PT100_Temperature_Daughterboard

Note to repairer for this board: check the BAT40V diodes and mosfet gate series resistors. If those are OK then replace the output mosfets for that phase.

@dc42 No problem. It's my first fail in about 50 boards, so I'm not complaining. I will follow your instructions. Thanks

Please send an email to warranty@duet3d.com and CC your reseller. Include a link to this forum thread and the details of your original purchase. You'll receive a reply with a form to fill out.

@dc42 Thanks, I'll send an email over to them!

@shiga I'd imagine people will only tell you where to buy a genuine Duet product and without knowing where you are located that's not going to be possible.

The duet website lists the official resellers. https://www.duet3d.com/page/genuine-resellers